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Registration Operations Lead

2 months ago

Phoenix, Arizona, United States HonorHealth Full time
Job Summary

Serves as a working operations lead for staff, acting as a resource for information regarding the Automated Data Transfer (ADT) system, Medicaid, self-pay accounts, and insurance benefits. Serves as a liaison between Patient Access representatives, Supervisors, and Directors, and as a subject matter expert with patient access processes in the ADT system and other systems utilized by Patient Access personnel.

Key Responsibilities
  • Oversees shift-to-shift responsibilities of the registration staff, prepares the department schedule, accepts sick calls as needed, and modifies the schedule accordingly.
  • Serves as a resource for employees in regards to all pertinent software applications, covers any areas in the Admitting Department to assure throughput by completing necessary tasks.
  • Completes reports as assigned, assists with the training of department employees, collaborates with Market trainers to assure ongoing training within the department.
  • Performs registrations to stay current on system requirements and ease of use, stays current with knowledge for HIPAA, Federal regulations, state regulations, hospital policy, and reimbursement criteria.
  • Attends departmental meetings to enhance communications within departments, attends payer in-services (as assigned) and departmental meetings to enhance communications and public relation skills.
Qualifications

Education: High School Diploma or GED Required. Experience: 2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service Required.