Service Operations Coordinator

2 weeks ago

Charlotte, North Carolina, United States Carolina CAT Full time


Position at Carolina CAT - Power Systems

Become a Part of the Carolina Cat Family

As a family-owned enterprise guided by our third generation of leadership, we have established our operations on the foundations of trust, integrity, and a commitment to fostering success for both our customers and employees.

Since our inception in 1926, we have been dedicated to supporting our communities by providing essential equipment for critical infrastructure and commerce, alongside contributing our time and resources to local nonprofits. Our focus on smart investments and continuous improvement aligns with our vision to be a pioneering organization that endures.

We seek diligent, team-oriented professionals who thrive on tackling new challenges daily. Our employees are the cornerstone of our success, and we are devoted to offering a work environment that enables our team to reach their fullest potential.

Together, our staff collaborates to create a positive impact for our customers, communities, and the organization. Discover what it means to be a member of the Carolina Cat team.

Position Overview

The Service Operations Coordinator is tasked with the scheduling, directing, and oversight of service work orders while ensuring exceptional customer satisfaction.

Key Responsibilities
  • Collaborates with the Supervisor and Safety Department to ensure adherence to all safety and contamination control protocols within the Service departments.
  • Effectively manages Work in Process levels for the department.
  • Engages with customers regarding scheduling, quoting, and equipment repairs.
  • Processes technician labor hours through various time collection systems and in Service Link.
  • Issues Purchase Orders to vendors.
  • Manages Concur Expense Accounts.
  • Works seamlessly with the Parts Departments to deliver optimal Product Support to our customers.
  • Provides effective support and communication with parts and service department associates.
  • At the start of each shift, reviews work schedules, checks required equipment and supplies, and prepares for operations.
  • Monitors warranty repairs and evaluates product improvement and support programs for accuracy.
  • Assigns or performs general housekeeping duties as necessary.
  • Undertakes additional responsibilities as assigned.
Supervisory Duties

This position does not entail supervisory responsibilities.

Qualifications

To excel in this role, an individual must successfully perform each essential duty. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals to perform essential functions.

Education and Experience
  • High School Diploma or equivalent.
  • 1-2 years of customer service experience in a related field.
  • Strong organizational capabilities.
  • Critical thinking and problem-solving abilities.
  • Adaptability to changing business demands.
  • Ability to manage multiple tasks simultaneously.
  • Engaged and positive attitude.
  • Commitment to upholding company values and actions.
  • Ability to operate independently with minimal supervision.
Technical Skills

Proficient in Microsoft Office Suite (Word, Excel, Adobe, Outlook, and PowerPoint).

Certificates and Licenses

Valid driver's license required.

Language Proficiency
  • Ability to read and interpret documents such as safety regulations, operating and maintenance instructions, and procedural manuals.
  • Capability to write routine reports and correspondence.
Mathematical Proficiency

Ability to compute figures and amounts such as discounts, interest, commissions, and proportions.

Reasoning Skills
  • Ability to solve practical problems and address a variety of concrete variables in situations with limited standardization.
  • Ability to interpret various instructions provided in written, oral, diagram, or schedule form.
Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands

While performing the duties of this position, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee frequently sits and must often lift, carry, push, pull, or otherwise move up to 25 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

While performing the duties of this position, depending on the site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally encounter high, precarious places, fumes or airborne particles, outside weather conditions, and vibration. Exposure to wet and/or humid conditions, toxic or caustic chemicals, extreme cold, extreme heat, and risk of electrical shock may occur. The noise level in some work environments may be loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruiting, training, promoting, and retaining associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other characteristic protected by applicable local, state, or federal laws.

#CarolinaCAT

EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.

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