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Operations Coordinator

2 months ago

Charlotte, North Carolina, United States Carolina CAT Full time
About the Role

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Carolina CAT - Power Systems. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Scheduling and Coordination: Schedule, direct, and monitor service work orders to ensure timely completion and high customer satisfaction.
  • Customer Communication: Effectively communicate with customers regarding scheduling, quoting, and repairing of equipment.
  • Work Order Management: Process technician labor hours through various time collection systems and in Service Link.
  • Purchase Order Management: Issue purchase orders to vendors.
  • Expense Management: Manage Concur expense accounts.
  • Team Collaboration: Work seamlessly with the Parts Department to provide exceptional product support to our customers.
  • Housekeeping and Maintenance: Assign or perform general housekeeping duties as needed.
Requirements
  • Education: High School Diploma
  • Experience: 1-2 years of customer service experience in a similar industry
  • Skills: Strong organizational skills, critical thinking, problem-solving, adaptability, and ability to multitask
  • Computer Skills: Proficient in Microsoft Office products (Word, Excel, Adobe, Outlook, and PowerPoint)
Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull, and/or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.