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Regional Service Coordinator
2 months ago
Patterson Company LLC is seeking a highly skilled Regional Service Coordinator to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the efficient scheduling of service requests.
Key Responsibilities- Manage service orders and resources to ensure timely and effective completion of tasks
- Monitor and reconcile CRM and other reports to identify areas for improvement
- Process repair parts and third-party repair requests in a timely and accurate manner
- Request and maintain PMA contracts to ensure compliance and efficiency
- Actively triage calls and inquiries from customers and assign and schedule service requests as needed
- Work closely with the Equipment Procurement Specialist to plan and coordinate resource and installation projects
- Associates degree or higher preferred or 2-5 years equivalent industry experience
- Strong customer service orientation and excellent written and verbal/phone communication skills
- Strong organizational and multi-tasking skills, with sound judgment and excellent decision-making abilities
- Ability to positively contribute to the team environment by taking initiative to learn and improve upon skillsets
- Strong planning and organizational skills, both written and verbal
- Ability to use technology with efficiency, including Microsoft 365 and SAP CRM platforms
- 1-3 years dispatching and customer service experience, with previous experience in the Veterinary Industry preferred
- Previous working experience with project or resource coordination
This position is in an office environment, with occasional need to move packages up to 10 pounds. Must be able to communicate with others in person, over the phone, and in writing, and understand and effectively exchange accurate information with others.
What's In It For YouPatterson Company LLC offers a competitive benefits package, including full medical, dental, and vision benefits, 401(k) match retirement savings plan, and paid time off. We also offer a unique incentive program and rewards for our eligible employees.