Current jobs related to Customer Service Operations Coordinator - Charlotte, North Carolina - OnTrac

  • Customer Service Coordinator

    7 days ago

    Charlotte, North Carolina, United States MPW Industrial Services Full time

    Customer Service CoordinatorWe are seeking a highly skilled Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Answer incoming calls and handle customer inquiries in a...

  • Service Operations Coordinator

    2 months ago

    Charlotte, North Carolina, United States Pattons Full time

    Job OverviewCompany BackgroundPattons has been a leader in providing cutting-edge compressed air systems since its inception in 1945. As part of the ELGi Equipments Ltd. family since 2012, we are committed to growth and innovation. Our investment in skilled professionals and advanced technology positions us for substantial expansion in North America and...

  • Customer Operations Coordinator II

    2 months ago

    Charlotte, North Carolina, United States Coca-Cola Bottling Co Full time

    Job OverviewThe Coca-Cola Bottling Co is seeking a highly skilled Customer Operations Coordinator II to join our team. As a key member of our Customer Excellence team, you will be responsible for monitoring and tracking accessorials across our managed freight carrier network.Key ResponsibilitiesValidate and approve carrier requested accessorial charges and...

  • Part Time Service Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States Johnson Service Group Full time

    Job OverviewWe are seeking a highly skilled Part Time Service Coordinator to join our team at Johnson Service Group. As a key member of our operations team, you will be responsible for scheduling service work and emergency response to a 3-state service area.Key Responsibilities:Monitor and manage work flow for approximately 350 Service TechniciansResponsible...

  • Customer Operations Coordinator II

    2 months ago

    Charlotte, North Carolina, United States Coca-Cola Consolidated, Inc. Full time

    Job OverviewThe Customer Operations Coordinator II is responsible for overseeing the management of freight carrier networks for Coca-Cola Consolidated, Inc. This involves monitoring and tracking accessorials, including but not limited to truck order not used, wait time loading, wait time unloading, bobtail, out of route mileage, trailer repositioning, and...

  • Customer Service Coordinator

    6 days ago

    Charlotte, North Carolina, United States Novant Health Full time

    We are seeking a skilled Switchboard Operator to join our team at Novant Health. As a key member of our customer service team, you will be responsible for operating our computerized switchboard console, monitoring critical systems, and implementing emergency procedures. If you have a passion for delivering exceptional patient care and a commitment to quality...

  • Funeral Services Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States Service Corporation International Full time

    At Service Corporation International, we're dedicated to providing exceptional care to families in their time of need. As a Funeral Services Assistant, you'll play a vital role in supporting our funeral operations and delivering compassionate service to our clients.Key Responsibilities:Prepare for services by setting up floral arrangements, chairs, caskets,...

  • Service Coordinator

    1 month ago

    Charlotte, North Carolina, United States UGI Utilities Full time

    Job Summary:The Service Coordinator will be responsible for the daily dispatch and optimization of the Service Technicians. The SC will work closely with District Operations to ensure efficient utilization of the technician's time while meeting customer expectations. The service coordinator will partner with the customer experience team and field operations...

  • Operations Director

    1 week ago

    Charlotte, North Carolina, United States Service Experts Full time

    Job SummaryDirects and coordinates activities of a service organization to obtain optimum efficiency and economy of operations and maximize profits by performing the following duties personally or through subordinate supervisors and employees.Core ResponsibilitiesImplements organizational policies and goals.Coordinates activities of the following field...

  • Service Coordinator

    1 month ago

    Charlotte, North Carolina, United States Pattons Full time

    About the OpportunityThe Service Coordinator role at Pattons is a dynamic position that requires a detail-oriented and customer-focused individual to support operational efficiency within the branch location.As a Service Coordinator, you will provide administrative support, maintain electronic and paper records, and respond to customer and vendor requests....

  • Service Coordinator

    4 weeks ago

    Charlotte, North Carolina, United States Pattons Full time

    About UsAt Pattons, we pride ourselves on delivering the most efficient, reliable, and technologically advanced compressed air systems to industries throughout the Southeast. Our partnership with ELGi Equipments Ltd. in 2012 has enabled us to expand our reach and ambitions for growth. By investing in talent and technology, we are poised for significant...

  • Customer Service Representative

    2 months ago

    Charlotte, North Carolina, United States SpeeDee Oil Change and Auto Service Full time

    Job SummaryThe Customer Service Representative is responsible for delivering exceptional customer experiences and ensuring accurate completion of paperwork to track and service customers. This role involves performing various duties as instructed by the Manager or Assistant Manager.Key ResponsibilitiesCustomer Relations / Business Development:Engage with...

  • Customer Service Representative

    2 months ago

    Charlotte, North Carolina, United States SpeeDee Oil Change and Auto Service Full time

    Job SummaryThe Customer Service Representative is responsible for delivering exceptional customer experiences and ensuring accurate completion of paperwork to track and service customers. This role involves performing various duties as instructed by the Manager or Assistant Manager.Key ResponsibilitiesCustomer Relations / Business DevelopmentEngage with...

  • Customer Service Representative

    2 weeks ago

    Charlotte, North Carolina, United States SpeeDee Oil Change and Auto Service Full time

    About UsSpeeDee Oil Change and Auto Service is a trusted name in the automotive industry, with a rich history dating back to 1980. Our commitment to customer service and quality workmanship has earned us a reputation as a leader in the quick lube and automotive tune-up service business.Job SummaryThe Cashier and Customer Service Specialist is responsible for...

  • Customer Service Representative

    6 days ago

    Charlotte, North Carolina, United States SpeeDee Oil Change and Auto Service Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and maintaining a clean and organized store...

  • Airport Operations Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States City of Charlotte Full time

    Job Title: Terminal Operations CoordinatorAre you passionate about delivering exceptional customer experiences? Do you have a keen eye for detail and a knack for problem-solving? We're seeking a highly motivated and organized Terminal Operations Coordinator to join our team at the City of Charlotte.Key Responsibilities:Ensure the safe and efficient flow of...

  • Logistics Operations Coordinator

    4 weeks ago

    Charlotte, North Carolina, United States Pace Logistics Full time

    About Pace LogisticsPace Logistics is a logistics company based in Charlotte, NC, dedicated to delivering exceptional service at a fair rate. We strive to be a proactive and collaborative partner for our clients' supply chain needs.Job SummaryThis is a full-time on-site role for a Logistics Coordinator at Pace Logistics in Charlotte, NC. The Logistics...

  • Customer Experience Coordinator

    2 months ago

    Charlotte, North Carolina, United States Conterra Ultra Broadband Full time

    About the RoleWe are seeking a highly skilled Customer Experience Coordinator to join our team at Conterra Ultra Broadband. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesCustomer Onboarding: Ensure a smooth onboarding...

  • Service Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States Pattons Full time

    About Us At Pattons, we pride ourselves on being a leading provider of compressed air systems to industries throughout the Southeast. Our partnership with ELGi Equipments Ltd. in 2012 has enabled us to expand our reach and ambitions for growth. Our success is built on the dedication and talent of our team members. We offer competitive compensation...

  • Customer Service Representative

    4 weeks ago

    Charlotte, North Carolina, United States SpeeDee Oil Change and Auto Service Full time

    Job SummaryThe Customer Service Representative is responsible for providing exceptional customer service and ensuring a positive experience for all customers. This includes greeting and interacting with customers in a friendly and professional manner, explaining services and pricing, and reviewing services performed and billing...

Customer Service Operations Coordinator

2 months ago

Charlotte, North Carolina, United States OnTrac Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Service Operations Assistant to join our team at OnTrac. As a key member of our operations team, you will play a crucial role in coordinating and facilitating communication between various parties, including drivers, contractors, and yard personnel.

Key Responsibilities
  • Receive and manage communication with contract drivers and update relevant records in the system.
  • Facilitate the daily independent contractor services and resolution of service, routing, and delivery issues.
  • Analyze freight volume in relation to daily independent contractor availability.
  • Compile statistics and reports for branch operations.
  • Serve as the main communication contact for independent contractor drivers.
Requirements
  • High school diploma or general education degree (GED).
  • General knowledge of Microsoft Word and Excel Programs.
  • Excellent Customer Service and/or Dispatch skills.
  • Ability to multitask, self-manage and work efficiently in stressful situations.
  • Bilingual English/Spanish highly preferred.
What We Offer
  • Competitive individual and group benefits.
  • Medical, Dental, and Vision insurance.
  • Paid Time Off including Holiday pay.
  • 401(k) with company match.
  • Safe and clean work environment.
About OnTrac

OnTrac is a leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace.