Spanish-English Customer Support Specialist

2 weeks ago


Des Moines, Iowa, United States Mom's Meals, a PurFoods Company Full time
Welcome to Mom's Meals Careers

Position Overview

The Bilingual Customer Service Representative is essential in providing support to our Spanish-speaking clientele regarding their meal selections. Delivering exceptional service, precision, and promptness is vital in this role.

Main Responsibilities

  • Handle both incoming and outgoing communications from customers placing meal orders
  • Respond to questions and provide outstanding customer assistance
  • Input order information into the specified client management system
  • Document all client interactions in the database
  • Contact case managers through various channels for unique client circumstances
  • Operate efficiently while maintaining a personalized touch

Requirements & Qualifications

  • Proficiency in both English and Spanish
  • Completion of high school education or equivalent
  • A minimum of 1 year of experience in customer service
  • Proficient in Microsoft Office applications (Word, Excel, Outlook)
  • Strong verbal communication abilities
  • Experience with data entry tasks

Preferred Skills

  • At least 1 year of experience in a call center environment

Physical Demands

  • Repetitive hand and finger movements
  • Extended periods of sitting
  • Visual clarity for job-related tasks

About Mom's Meals

Mom's Meals has been providing refrigerated meal solutions directly to homes across the nation for over 25 years. We focus on delivering customized nutritional options for seniors, individuals recovering from hospital stays, and those managing chronic health issues. We seek individuals who genuinely care for others and wish to contribute positively to a supportive community. As a family-owned business, we value dedicated team members who are eager to make a difference in people's lives.

EEO Statement

Mom's Meals adheres to all federal and state anti-discrimination regulations. We assess all applicants based on their qualifications without consideration of race, religion, gender, or other protected characteristics.

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