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Automotive Customer Support Specialist

2 months ago


West Des Moines, Iowa, United States Jagoconsultants Full time

Automotive Customer Support Specialist

Job Reference: 7275

Salary: 25k - 30k per year

Salary per: Annum

Sector: Automotive Industry

Job Type: Full-time

Job Overview

Our client, a prominent automotive dealership, is seeking to hire a dedicated Customer Support Specialist to enhance their service team.

As a vital member of the team, you will be responsible for providing an exceptional customer experience, ensuring that every interaction reflects the brand's commitment to quality and service excellence.

Key Responsibilities:

  • Handle all service-related inquiries via phone and in-person.
  • Welcome customers and assess their needs during vehicle drop-off.
  • Keep customers informed about the progress of their service throughout the day.
  • Propose and promote additional services to customers as appropriate.
  • Conduct necessary inspections prior to vehicle handover.
  • Strive to achieve outstanding customer satisfaction at all times.

Candidate Profile:

The ideal candidate will possess:

  • Current experience in a customer service role within the automotive sector.
  • Experience with high-end automotive brands is preferred.
  • Exceptional customer interaction skills.
  • A positive, customer-centric attitude.
  • A valid driving license.

Compensation: Competitive salary ranging from 25,000 to 30,000.

Contact: Jamie Strudwick, Jago Consultants (REF 7053)

Related Roles: Customer Service Advisor, Aftersales Consultant, Service Consultant.

To apply for this position, please complete the application form provided.