ICM Support Specialist

4 days ago


Des Moines, Iowa, United States International Rescue Committee Full time

Requisition ID: req52065

Job Title: ICM Support Specialist

Sector: Social Services

Employment Category: Fixed Term

Employment Type: Full-Time

Compensation: USD - Hourly

Location: Des Moines, IA USA

Work Arrangement: In-person

Job Overview: The Intensive Case Management (ICM) Support Specialist is essential in mitigating obstacles to safety and well-being for particularly at-risk refugee communities. This role involves delivering client-focused case management to diverse groups, including single-parent refugee families and LGBTQ individuals. The emphasis is on crafting customized service plans that utilize a wide array of resources to effectively address individual requirements.

Key Responsibilities:

  • Assess client eligibility for ICM services and perform intake evaluations
  • Create personalized Self-sufficiency plans for clients
  • Monitor client progress and identify emerging needs
  • Guide clients through healthcare and social service systems
  • Engage in community outreach and sustain a robust network of service providers
  • Offer clients comprehensive orientation on various pertinent subjects
  • Address client crises as they arise
  • Assist clients in applying for financial support
  • Keep accurate and current documentation in client case files
  • Participate in relevant training sessions and meetings
  • May mentor and supervise volunteers and interns
  • Perform other assigned duties as necessary

Job Requirements:

Education: A Bachelor's degree in social work, public health, or a related discipline is preferred.

Work Experience: A minimum of 1-2 years of experience in case management is required.

Essential Skills & Competencies:

  • Exceptional relationship-building, diplomacy, and networking abilities
  • Capability to operate effectively in a multicultural setting
  • Strong problem-solving skills and time management
  • Meticulous attention to detail and accuracy
  • Fluency in English and proficiency in additional languages is preferred
  • Competent in Microsoft Office applications
  • Possession of a valid driver's license and access to a personal vehicle

Working Environment:

  • A blend of office and fieldwork
  • May necessitate occasional weekend and evening hours

Compensation: Posted pay ranges apply to US candidates based on various factors.

Gender Equality: The organization is committed to reducing the gender gap in leadership roles.

Equal Opportunity Employer: An equal opportunity employer that values diversity.

US Benefits: A comprehensive benefits package is available for all US employees, including retirement savings plans, paid holidays, paid time off, insurance, and more.



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