ICM Support Specialist
4 days ago
Requisition ID: req52065
Job Title: ICM Support Specialist
Sector: Social Services
Employment Category: Fixed Term
Employment Type: Full-Time
Compensation: USD - Hourly
Location: Des Moines, IA USA
Work Arrangement: In-person
Job Overview: The Intensive Case Management (ICM) Support Specialist is essential in mitigating obstacles to safety and well-being for particularly at-risk refugee communities. This role involves delivering client-focused case management to diverse groups, including single-parent refugee families and LGBTQ individuals. The emphasis is on crafting customized service plans that utilize a wide array of resources to effectively address individual requirements.
Key Responsibilities:
- Assess client eligibility for ICM services and perform intake evaluations
- Create personalized Self-sufficiency plans for clients
- Monitor client progress and identify emerging needs
- Guide clients through healthcare and social service systems
- Engage in community outreach and sustain a robust network of service providers
- Offer clients comprehensive orientation on various pertinent subjects
- Address client crises as they arise
- Assist clients in applying for financial support
- Keep accurate and current documentation in client case files
- Participate in relevant training sessions and meetings
- May mentor and supervise volunteers and interns
- Perform other assigned duties as necessary
Job Requirements:
Education: A Bachelor's degree in social work, public health, or a related discipline is preferred.
Work Experience: A minimum of 1-2 years of experience in case management is required.
Essential Skills & Competencies:
- Exceptional relationship-building, diplomacy, and networking abilities
- Capability to operate effectively in a multicultural setting
- Strong problem-solving skills and time management
- Meticulous attention to detail and accuracy
- Fluency in English and proficiency in additional languages is preferred
- Competent in Microsoft Office applications
- Possession of a valid driver's license and access to a personal vehicle
Working Environment:
- A blend of office and fieldwork
- May necessitate occasional weekend and evening hours
Compensation: Posted pay ranges apply to US candidates based on various factors.
Gender Equality: The organization is committed to reducing the gender gap in leadership roles.
Equal Opportunity Employer: An equal opportunity employer that values diversity.
US Benefits: A comprehensive benefits package is available for all US employees, including retirement savings plans, paid holidays, paid time off, insurance, and more.
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