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Customer Support Specialist

2 months ago

Des Moines, Iowa, United States Fortune Brands & Security, Inc. Full time

Customer Support Specialist

Fortune Brands & Security, Inc. is dedicated to providing a wide array of security solutions tailored to meet diverse needs and preferences. With a robust presence throughout North America and a workforce of approximately 13,000 professionals, our mission is to assist individuals in creating secure and inviting environments through innovative offerings that promote community and safety. Learn more about our commitment to employee development and satisfaction.

Job Overview

  • Interact with both external and internal clients to deliver an outstanding experience as a Customer Support Specialist (CSS)
  • Responsibilities include processing orders, addressing customer inquiries, and supporting the sales team
  • Serve as the main point of contact for client questions

Reporting Hierarchy

This remote role reports directly to the Manager of Business Support for Customer Service.

Work Hours

Flexible schedule available from 8:30 am to 5:00 pm Central Time.

Core Responsibilities

  • Respond to customer inquiries swiftly and effectively
  • Collaborate with various teams to resolve customer issues
  • Maintain expertise in all operational systems
  • Stay informed about new products and procedural updates
  • Document and manage customer account details

Essential Qualities

  • Customer-focused attitude
  • Exceptional communication abilities
  • Strong attention to detail
  • Adept at multitasking and adhering to deadlines
  • Basic math and product knowledge
  • Experience with order processing and Microsoft applications
  • Self-driven and a collaborative team member

Qualifications

Education & Experience

  • High school diploma or equivalent
  • Some college experience or a 2-year degree is preferred
  • Previous experience in customer service is advantageous

Equal Opportunity Employer

Fortune Brands & Security, Inc. is committed to providing equal employment opportunities without discrimination.

Reasonable Accommodations

We are committed to supporting individuals with disabilities and providing necessary accommodations.