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Customer Experience Professional

2 months ago

Des Moines, Iowa, United States The Principal Financial Group Full time
About the Role

We are seeking a highly skilled Bilingual Customer Experience Specialist 2 to join our Participant Contact Center (PCC) team at The Principal Financial Group.

Key Responsibilities:
  • Provide exceptional customer service to 401(k) participants via phone, ensuring their retirement account inquiries are addressed promptly and professionally.
  • Collaborate with internal stakeholders to resolve complex customer issues and provide personalized solutions.
  • Stay up-to-date on product knowledge and regulatory requirements to deliver accurate information to customers.
  • Participate in ongoing training and development to enhance customer experience and technical skills.
Requirements:
  • Fluency in both English and the target language (Spanish).
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.