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Front Office Operations Supervisor

2 months ago

Houston, Texas, United States Blue Sky Hospitality Solutions Full time

POSITION OVERVIEW
As a key member of our management team, the Front Office Operations Supervisor plays a vital role in ensuring exceptional guest experiences and operational excellence at Blue Sky Hospitality Solutions.


Core Responsibilities

  • Team Development: Cultivate a supportive work atmosphere that empowers all staff members to achieve their maximum potential. Show genuine concern for individual team members and actively work to enhance their performance and career growth.
  • Comprehensive Training: Ensure all team members undergo thorough training and assessment before assuming their roles. Facilitate cross-training across various hotel departments to enhance service delivery and brand knowledge.
  • Effective Communication: Maintain open lines of communication within the team and with guests. Take ownership of any issues that arise and implement a robust follow-up strategy for guest and internal requests.
  • Financial Oversight: Monitor departmental expenses and labor costs to remain within budgetary forecasts. Adjust resource allocation based on demand and manage overtime effectively.
  • Revenue Enhancement: Drive the front desk team to optimize occupancy rates and revenue through upselling techniques and loyalty program enrollments.
  • Guest Satisfaction: Strive to exceed brand standards in guest satisfaction scores, ensuring all feedback is addressed promptly and effectively.
  • Quality Assurance: Guarantee compliance with brand quality assurance standards and ensure all team members are adequately trained to meet these expectations.
  • Safety Protocols: Ensure that all team members are trained in safety procedures and emergency protocols, maintaining a secure environment for both guests and staff.
  • Facility Management: Oversee the cleanliness and appearance of the lobby and front office areas, ensuring a welcoming atmosphere for guests.

Additional Qualifications
  • Proficient in property management systems and possess strong financial acumen.
  • Ability to handle cash and credit transactions with accuracy.
  • Excellent interpersonal skills to effectively engage with diverse guests and resolve conflicts with patience and diplomacy.
  • Knowledge of local attractions and transportation options.
  • Ability to remain calm and composed during high-pressure situations.
  • Familiarity with relevant employment laws and regulations.
  • Strong decision-making skills based on sound judgment and experience.
  • Command of the English language, both written and verbal.
  • Willingness to work flexible hours, including evenings, weekends, and holidays as needed.