Hotel Front Desk Supervisor
4 hours ago
We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Pathfinder Hospitality. As a key member of our front desk operations, you will be responsible for leading a team of Front Desk Agents, ensuring efficient guest check-in and check-out processes, and promoting a positive and collaborative work environment.
Key Responsibilities:- Lead and motivate a team of Front Desk Agents to deliver exceptional guest service and maximize revenue.
- Ensure efficient guest check-in and check-out processes, minimizing wait times and maximizing guest satisfaction.
- Train and develop Front Desk Agents, providing coaching and guidance to enhance their skills and knowledge.
- Delegate and prioritize tasks effectively, ensuring smooth team operations and workload distribution.
- Monitor and handle guest concerns promptly and professionally, resolving issues and de-escalating situations as needed.
- Promote and upsell hotel rooms and amenities confidently, exceeding revenue targets through persuasive communication.
- Minimum 2-3 years of experience in hotel front desk operations, preferably in a supervisory role.
- Proven leadership and team management skills with a commitment to coaching and development.
- Exceptional communication and interpersonal skills, demonstrating a professional and welcoming demeanor.
- Strong problem-solving and decision-making abilities, adept at handling unexpected situations with composure.
- Proficiency in computer skills and hotel management software, including point-of-sale systems.
- Thorough knowledge of hotel operations and guest service standards.
- Demonstrated ability to multitask, prioritize effectively, and work under pressure.
- Commitment to maintaining a positive and professional work environment.
- Competitive salary range: $17 - $18 per hour.
- 8 paid holidays, flexible PTO, and vacation time.
- Birthday pay and additional paid time off for community involvement.
- Health insurance and IRA match program.
- Mental health and wellness program, including a life coach.
- Employee development program and discounted hotel stays for brands within our portfolio.
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