Program Support Specialist
2 days ago
Job Title: Program Support Specialist
Job Summary:
The Commonwealth of Virginia is seeking a highly motivated and detail-oriented Program Support Specialist to join our team at Northern VA Community College. As a Program Support Specialist, you will provide military-related students with veteran benefit advising support and assist with the first-level review of analyzing enrollment to VA. You will also manage the office veteran military services mailbox and support the Director of Military and Veterans Services and the School Certifying Office.
Key Responsibilities:
- Review veteran benefit enrollment information with support of school certifying official.
- Provide benefit advising to veterans students in their declared major and answer benefit questions as it relates to using veteran benefits.
- Respond to inquiries from Veterans students and eligible dependents of Veterans.
- Answer benefits and enrollment questions via telephone, email, and Military Services virtual NOVAQ.
- Manage the veteran military services inbox with accuracy.
- Support program operations by ordering supplies for the military services department.
Requirements:
- Ability to work under pressure and meet deadlines.
- Ability to establish goals and priorities and make decisions based on program and institutional policies.
- Ability to interpret and explain academic, administrative and veteran policies.
- Ability to provide veteran students with accurate information as it relates to GI Bill benefits and other veteran-eligible education benefits.
- Ability to work in a fast-paced environment with a diverse student population.
- Demonstrated ability to communicate effectively, orally and in writing with strong customer service skills.
- Knowledge of processing benefits.
- Flexibility and motivation to learn new systems.
Preferred Qualifications:
- Experience working in a case management setting/social work setting.
- Experience in program planning.
- Experience working with military and veterans benefits.
- Customer service experience.
Additional Information:
This is a part-time position that requires flexibility and motivation to learn new systems. The successful candidate will have excellent communication and customer service skills, as well as the ability to work in a fast-paced environment with a diverse student population.
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