Student Support Specialist

4 weeks ago


Reston, Virginia, United States Commonwealth of Virginia Full time

Job Summary:

The Student Support Specialist will serve as the enrollment specialist and office support for the NOVA Workforce division. The part-time Student Support Specialist provides administrative support for the NOVA Workforce division.

Duties and Responsibilities:

  • Performing registration tasks and/or providing guidance to students on the registration system.
  • Entering and maintaining accurate data into the student information system.
  • Issuing enrollment confirmation emails and letters.
  • Troubleshooting and resolving enrollment problems.
  • Providing quality customer service.
  • Identifying and assessing customer's needs to achieve satisfaction.
  • Handling customer complaints and providing appropriate resolutions and alternatives.
  • Assisting with the marketing classes.
  • Organizing and maintaining files and records.
  • Assisting program developers/managers/coordinators to ensure logistical arrangements for programs are met.
  • Providing general office support tasks.
  • Performing other related duties as required.

Requirements:

  • Experience with customer service.
  • Experience with office procedures, managing files, schedules, and paperwork.
  • Experience with Microsoft Office including Microsoft Outlook.

Preferred Qualifications:

  • Experience working in an office setting.
  • Experience working in a higher education setting.
  • Bilingual abilities are a plus.


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