Player Engagement Specialist

1 week ago


Richmond, Virginia, United States Colonial Downs Full time
Job Overview

Role Summary: The Player Engagement Specialist is responsible for enhancing the overall experience of our members through exceptional service and support.

Key Responsibilities:

  • Enrolling new participants in the rewards program.
  • Managing the retail shop, ensuring accurate inventory levels and product availability.
  • Guiding guests on the use of gaming machines and the rewards system.
  • Issuing replacement rewards cards and addressing inquiries regarding promotions.
  • Delivering an outstanding customer experience with a positive and engaging attitude.
  • Keeping informed about current promotions and events.
  • Maintaining knowledge of local community partners and resources.
  • Ensuring cleanliness and organization of the player club area at all times.

Qualifications: A passion for customer service and a commitment to creating a welcoming environment for all guests.



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