Customer Engagement Specialist at A&H Management

2 weeks ago


Richmond, Virginia, United States A&H Management Full time

Position Overview:
The Customer Engagement Specialist at A&H Management plays a crucial role in interacting with clients to convey information about our range of products and services. This position involves addressing specific inquiries and assisting clients throughout the enrollment process. A successful candidate will excel in building rapport and fostering relationships with diverse individuals.

Our Commitment:
At A&H Management, we strive to redefine the customer experience by focusing on solutions that are personalized and uplifting. We believe in empowering our team members to pursue their personal and professional goals, ensuring a path for growth and success.

Key Responsibilities:

  • Deliver relevant product and service information to clients.
  • Engage with clients to understand their needs and provide tailored recommendations.
  • Establish and nurture relationships with new clients.
  • Address inquiries and concerns efficiently, escalating issues as necessary.
  • Respectfully overcome objections and provide professional responses.
  • Ensure client satisfaction throughout their experience.
  • Gather client feedback on products and services to relay to management for continuous improvement.
  • Participate in daily meetings and training sessions to enhance product knowledge and customer service skills.
Qualifications:
  • 1-3 years of experience in sales, customer service, or client relations.
  • Possess a solution-oriented mindset with the ability to address client needs effectively.
  • Strong presentation, negotiation, and verbal communication skills.
  • Self-motivated and capable of working independently as well as collaboratively.
  • Ability to interact with a diverse range of individuals, both internally and externally.
  • Excellent time management, prioritization, and organizational skills.


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