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Client Engagement Specialist

2 months ago

Richmond, Virginia, United States SwimRVA Full time
Position Overview

SwimRVA is in search of a motivated and spirited individual, primarily available for evening and weekend shifts, to take on the role of Client Engagement Specialist. The SwimRVA Client Engagement team is dedicated to creating outstanding first impressions and nurturing relationships with our clientele to guarantee an exceptional overall experience. The ideal candidate is oriented towards customer satisfaction, organized, efficient, and possesses a positive demeanor. As a Client Engagement Specialist, you will play a crucial role in our organization, being the initial and final point of contact for our clients.

Our Mission:

At SwimRVA, we aim to enhance swimming accessibility in the Richmond area, promoting water safety and aquatic fitness for everyone. We believe that our strength and influence stem from our people, and we are committed to investing in the growth and development of our team members to amplify our impact.

Key Responsibilities:

  • Deliver exceptional customer experiences
  • Exhibit a strong customer service orientation with a commitment to serve, creatively solve problems, and cultivate robust relationships
  • Engage in phone sales and customer service
  • Welcome and check-in participants
  • Develop strategies for customer engagement
  • Manage customer stewardship tasks, including mailings, spreadsheet oversight, and packet preparation
  • Availability primarily during evenings and weekends

Qualifications:

  • A positive attitude and strong work ethic
  • Customer service focused, organized, efficient, and optimistic
  • Effective communication skills, both written and verbal
  • Ability to handle multiple tasks simultaneously
  • Capability to assist in the setup and breakdown of various events
  • Able to lift and carry weights up to 50 pounds

Compensation and Benefits:

  • Part-time position
  • Starting pay at $14.00/hour
  • Flexible scheduling options available
  • Multiple locations
  • Complimentary employee facility membership across various sites
  • 25% discount on program fees for family members
  • Free membership for SwimRVA Hammerheads (adult swimming)
  • Employee Assistance Program
  • Paid training on the job
  • Opportunities for advancement within a dynamic and growing organization
  • Training as a Swim School instructor through the American Swim Coaches Association
  • Certification in First Aid/CPR/AED and Oxygen from the American Red Cross