Scheduling Coordinator/Medical Office Assistant
24 hours ago
CNS Healthcare is seeking a highly skilled and compassionate Scheduling Representative/Medical Receptionist to join our team. As a key member of our Customer Care Team, you will play a vital role in ensuring that individuals served are connected with providers and services.
Key Responsibilities- Receive and respond to incoming calls in a prompt, courteous, and professional manner.
- Assess the needs of incoming callers and determine the best course of action to resolve their queries.
- Utilize our scheduling module to schedule appointments for individuals served with providers and services.
- Schedule transportation services as needed and monitor the scheduling voicemail and inbox to ensure proper follow-up.
- Assist clinical staff by providing notifications of scheduling updates and follow up on assigned tasks.
- Maintain accurate and up-to-date information in our electronic health record system.
- Ensure compliance with established policies and procedures, HIPAA standards, and other regulatory programs.
- Apply our customer care standards of service to interactions with individuals served, guests, and staff.
- High School Diploma or General Education Diploma (GED)
- Minimum 1 year of experience in an office setting
- Passion for providing exceptional customer service in a dynamic and diverse work environment
- Proficiency in word processing, data entry, and telephone skills
- Ability to work collaboratively and build positive working relationships
- Valid and unrestricted Driver's License
- Experience working in a medical office setting
- Experience working with individuals with behavioral health and substance use disorders
- Experience with Microsoft Office products
- Experience with electronic health records (EHRs)
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Southfield, Michigan, United States CNS Healthcare Full timeAbout the RoleCNS Healthcare is seeking a highly skilled and detail-oriented Scheduling Representative/Medical Receptionist to join our Customer Care Team. As a key member of our team, you will play a vital role in ensuring that individuals served are connected with providers and services.Key ResponsibilitiesReceive and respond to incoming calls in a prompt,...
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Medical Scheduling Coordinator
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Medical Scheduling Coordinator
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Southfield, Michigan, United States CNS Healthcare Full timeJob Overview Position Summary What We Seek: At CNS Healthcare, a Certified Community Behavioral Health Clinic, our goal is to enhance the well-being of our community members. The Customer Care Team serves as the primary point of contact for our organization. We are in search of an individual who is dedicated to assisting colleagues, team members,...
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Medical Scheduling Coordinator
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Southfield, Michigan, United States CNS Healthcare Full timePosition Overview: CNS Healthcare is dedicated to enhancing the well-being of our community members. As a vital part of our Customer Care Team, the Scheduling Representative plays a crucial role in ensuring that individuals are effectively connected with the appropriate healthcare providers and services. Compensation Details: The starting compensation for...
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