Scheduling Coordinator/Medical Office Assistant

24 hours ago


Southfield, Michigan, United States CNS Healthcare Full time
About the Role

CNS Healthcare is seeking a highly skilled and compassionate Scheduling Representative/Medical Receptionist to join our team. As a key member of our Customer Care Team, you will play a vital role in ensuring that individuals served are connected with providers and services.

Key Responsibilities
  • Receive and respond to incoming calls in a prompt, courteous, and professional manner.
  • Assess the needs of incoming callers and determine the best course of action to resolve their queries.
  • Utilize our scheduling module to schedule appointments for individuals served with providers and services.
  • Schedule transportation services as needed and monitor the scheduling voicemail and inbox to ensure proper follow-up.
  • Assist clinical staff by providing notifications of scheduling updates and follow up on assigned tasks.
  • Maintain accurate and up-to-date information in our electronic health record system.
  • Ensure compliance with established policies and procedures, HIPAA standards, and other regulatory programs.
  • Apply our customer care standards of service to interactions with individuals served, guests, and staff.
Requirements
  • High School Diploma or General Education Diploma (GED)
  • Minimum 1 year of experience in an office setting
  • Passion for providing exceptional customer service in a dynamic and diverse work environment
  • Proficiency in word processing, data entry, and telephone skills
  • Ability to work collaboratively and build positive working relationships
  • Valid and unrestricted Driver's License
Preferred Qualifications
  • Experience working in a medical office setting
  • Experience working with individuals with behavioral health and substance use disorders
  • Experience with Microsoft Office products
  • Experience with electronic health records (EHRs)


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