Dental Office Coordinator

6 days ago


Southfield, Michigan, United States American Dental Partners Full time
About the Role

We are seeking a highly organized and detail-oriented Business Support Specialist to join our team at American Dental Partners. As a Business Support Specialist, you will play a critical role in ensuring the smooth operation of our dental office.

Key Responsibilities
  • Greet and Welcome Patients: Create a positive first impression for our patients by providing exceptional customer service and ensuring a warm welcome to our office.
  • Manage Front Office Duties: Oversee the day-to-day operations of the front office, including answering calls, managing mail and email, and communicating with patients and insurance companies.
  • Utilize Dental Software: Proficiently use dental software, such as Dentrix, to manage patient scheduling, records, and billing.
  • Schedule and Confirm Appointments: Schedule and confirm appointments for multiple providers in the office, ensuring seamless communication and coordination.
  • Process Insurance Claims: File and follow up on patient insurance claims, verifying benefits and explaining coverage to patients.
  • Manage Accounts Receivable: Post insurance and patient payments, and process accounts receivable in a timely and accurate manner.
  • Review Treatment Plan Fees: Collaborate with providers to review treatment plan fees and payment options with patients, ensuring a clear understanding of their financial responsibilities.
  • Implement Office Systems: Partner with providers and the team to implement Heartland Dental systems, optimizing office potential and improving patient care.
What You'll Gain
  • Competitive Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement savings plans, paid holidays, and PTO.
  • Front-Loaded Education and Training: Receive extensive training and development opportunities, enabling you to grow and develop your skills.
  • Secure Career Opportunities: Join a stable and secure company with a proven track record of growth and development, offering unlimited career potential.
  • Access to Daily Pay: Enjoy the convenience of on-demand Daily Pay, providing flexibility and financial security.
About American Dental Partners

As a leading Dental Support Organization, American Dental Partners provides exceptional support to its network of over 2300 supported doctors in 38 states and over 1400 supported offices. Our mission is to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve, while providing exceptional careers and creating value for our stakeholders.

Minimum Qualifications
  • Experience in a Fast-Paced Environment: Proven experience working in a fast-paced and customer-centric environment.
  • Excellent Communication and Organizational Skills: Demonstrated ability to communicate effectively and manage multiple tasks and responsibilities.
  • HIPAA Training and Compliance: Regular HIPAA training and alignment with specific role and responsibilities, ensuring the protection of patient data and confidentiality.
Preferred Experience
  • 1+ Years of Experience in a Dental or Medical Setting: Previous experience working in a dental or medical setting, preferably with insurance billing and accounts receivable.
  • Dentrix or Dental Software Experience: Proficiency in dental software, such as Dentrix, and ability to learn and adapt to new systems.


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