Medical Scheduling Coordinator

2 weeks ago

Southfield, Michigan, United States CNS Healthcare Full time

Job Overview

Position Summary

What We Seek:

At CNS Healthcare, a Certified Community Behavioral Health Clinic, our goal is to enhance the well-being of our community members. The Customer Care Team serves as the primary point of contact for our organization. We are in search of an individual who is dedicated to assisting colleagues, team members, and the individuals we support throughout their daily interactions. The Medical Scheduling Coordinator plays a vital role within the customer care team, ensuring that clients are efficiently connected with the appropriate providers and services.

Compensation:

The initial pay for this role is set at $17.50 per hour, determined by non-discriminatory factors such as skills and experience.

Benefits:

As part of our organization, you will have the chance to significantly impact our community and the lives of those we assist. CNS Healthcare offers a comprehensive total rewards program to support our employees and their families. Below are some key highlights, and you can explore our benefits guide on our careers page for further details:

  • Extensive medical insurance options
  • Employer-funded benefits including dental, vision, life, and short-term disability insurance
  • Retirement plan with generous company contributions and matching
  • Generous paid time off program starting at 18 days annually
  • 16 paid holidays, including 3 floating holidays
  • Paid parental leave
  • Eligibility for student loan forgiveness, including Public Service Loan Forgiveness (PSLF), HRSA, and more

Role Responsibilities:

Below is a summary of the primary responsibilities and qualifications for this position:

  • Answer incoming calls promptly and professionally
  • Assess caller needs accurately by verifying identity and call purpose
  • Determine scheduling requirements by reviewing electronic health records
  • Utilize the scheduling system to arrange appointments for clients with providers
  • Coordinate transportation services for clients as necessary
  • Monitor voicemail and inbox for scheduling follow-ups
  • Notify clinical staff of scheduling updates for clients as needed
  • Follow up on tasks such as rescheduling missed appointments
  • Update information in electronic health records as required
  • Maintain compliance with policies, procedures, and HIPAA standards
  • Ensure high standards of customer service in all interactions
  • Keep up-to-date with agency resources for effective call handling
  • Provide support for other customer care functions as needed
  • Perform additional related duties as assigned

Qualifications:

Required:

  • High School Diploma or GED
  • At least 1 year of experience in an office environment
  • Commitment to delivering exceptional customer service in a diverse setting
  • Proficiency in data entry, word processing, and telephone communication
  • Ability to think proactively and take initiative
  • Discretion and judgment in handling sensitive information
  • Collaborative mindset with strong relationship-building skills
  • Commitment to fostering an inclusive environment
  • Valid and unrestricted Driver's License
  • Access to reliable transportation with appropriate insurance

Preferred:

  • Experience in a medical office environment
  • Familiarity with behavioral health and substance use disorders
  • Proficiency in Microsoft Office applications
  • Experience with electronic health records (EHRs)
  • Bilingual capabilities

About CNS Healthcare:

CNS Healthcare is a non-profit, Certified Community Behavioral Health Clinic operating multiple clinics and clubhouses in Southeastern Michigan. Our dedicated team of approximately 400 employees provides services to over 7,000 individuals each year.

CNS is committed to delivering comprehensive integrated health services in collaboration with community organizations, employing a patient-centered approach to enhance the overall health of individuals across all age groups.

COVID-19 Vaccination Policy: CNS Healthcare adheres to federal, state, and local regulations regarding COVID-19 vaccination. Candidates must provide proof of full vaccination upon employment commencement. Reasonable accommodations may be considered for medical or religious exemptions in accordance with applicable laws.

Equal Opportunity Employer: CNS Healthcare is an equal opportunity employer, welcoming applications from individuals with diverse backgrounds and experiences.

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