Medical Scheduling Coordinator

2 weeks ago

Southfield, Michigan, United States CNS Healthcare Full time

Position Overview

Role Summary

Ideal Candidate Profile:

CNS Healthcare, a Certified Community Behavioral Health Clinic, is dedicated to enhancing the well-being of our community members. Our Customer Care Team is pivotal in ensuring seamless service delivery. We seek an individual who is committed to supporting colleagues and the individuals we assist throughout their daily interactions. The Medical Scheduling Coordinator plays a vital role in our customer care operations, managing scheduling requirements to connect clients with appropriate healthcare providers and services.

Compensation Overview:

The initial compensation for this role is set at $17.50 per hour, determined by various non-discriminatory factors including experience and skill level.

Benefits of Joining Us:

As a valued member of our organization, you will have the chance to significantly impact our community and the lives of those we serve. CNS Healthcare offers a comprehensive rewards program designed to support our employees and their families. Below are some key highlights, and further details can be found in our benefits guide on our careers page:

  • Extensive medical insurance options
  • Employer-sponsored benefits such as dental, vision, life, and short-term disability insurance
  • Retirement plan with a generous company contribution and matching
  • Generous paid time off policy starting at 18 days annually
  • 16 paid holidays, including 3 floating holidays
  • Paid parental leave
  • Eligibility for student loan forgiveness programs, including Public Service Loan Forgiveness (PSLF) and HRSA

Responsibilities:

Below is a summary of the key responsibilities associated with this position:

  • Handle incoming calls promptly and professionally
  • Assess caller needs by verifying identity and the purpose of the call to ensure efficient resolution
  • Determine scheduling requirements by reviewing information in the electronic health record system
  • Utilize the CNS Healthcare scheduling system to arrange appointments for clients with providers
  • Coordinate transportation services for clients as necessary
  • Monitor scheduling communications to ensure timely follow-up and service coordination
  • Support clinical staff by notifying them of scheduling changes for clients
  • Follow up on assigned tasks, including rescheduling missed appointments
  • Update information in the electronic health record system as required
  • Maintain compliance with established policies, HIPAA standards, and regulatory requirements
  • Uphold CNS Healthcare's customer service standards in all interactions
  • Reference and maintain up-to-date agency resources for effective call handling
  • Provide coverage and assistance for other customer care functions as needed
  • Perform additional related duties as assigned

Qualifications:

Required Qualifications:

  • High School Diploma or equivalent (GED)
  • At least 1 year of experience in an office environment
  • Strong commitment to delivering exceptional customer service in a diverse setting
  • Proficiency in data entry, word processing, and telephone communication
  • Ability to think proactively and take initiative
  • Discretion and judgment in handling sensitive information
  • Collaborative mindset with the ability to build positive relationships
  • Commitment to fostering an inclusive environment
  • Valid Driver's License and reliable transportation

Preferred Qualifications:

  • Experience in a medical office environment
  • Familiarity with behavioral health and substance use disorder services
  • Proficiency in Microsoft Office applications
  • Experience with electronic health records (EHRs)
  • Bilingual abilities

About CNS Healthcare:

CNS Healthcare is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) operating multiple clinics and clubhouses in Southeastern Michigan. With a dedicated workforce of approximately 400 employees, we provide services to over 7,000 individuals each year.

CNS Healthcare collaborates with various community organizations to deliver comprehensive integrated health services, utilizing a patient-centered approach to enhance the overall health of individuals across all age groups.

COVID-19 Vaccination Policy: CNS Healthcare adheres to federal, state, and local regulations regarding COVID-19 vaccinations. Candidates must provide proof of full vaccination upon employment commencement, with reasonable accommodations considered for medical or religious exemptions in accordance with applicable laws.

Equal Opportunity Employer: CNS Healthcare is an equal opportunity employer, welcoming applications from protected veterans and individuals with disabilities.

  • Medical Scheduling Coordinator

    2 weeks ago

    Southfield, Michigan, United States CNS Healthcare Full time

    Job Overview Position Summary What We Seek: At CNS Healthcare, a Certified Community Behavioral Health Clinic, our goal is to enhance the well-being of our community members. The Customer Care Team serves as the primary point of contact for our organization. We are in search of an individual who is dedicated to assisting colleagues, team members,...

  • Medical Scheduling Coordinator

    1 week ago

    Southfield, Michigan, United States CNS Healthcare Full time

    Position Overview: CNS Healthcare is dedicated to enhancing the well-being of our community members. As a vital part of our Customer Care Team, the Scheduling Representative plays a crucial role in ensuring that individuals are effectively connected with the appropriate healthcare providers and services. Compensation Details: The starting compensation for...

  • Scheduling Coordinator/Medical Office Assistant

    3 days ago

    Southfield, Michigan, United States CNS Healthcare Full time

    About the RoleCNS Healthcare is seeking a highly skilled and detail-oriented Scheduling Representative/Medical Receptionist to join our Customer Care Team. As a key member of our team, you will play a vital role in ensuring that individuals served are connected with providers and services.Key ResponsibilitiesReceive and respond to incoming calls in a prompt,...

  • Medical Scheduling Specialist

    6 days ago

    Southfield, Michigan, United States CNS Healthcare Full time

    About the RoleCNS Healthcare is seeking a highly skilled and detail-oriented Scheduling Representative to join our Customer Care Team. As a key member of our team, you will play a vital role in ensuring that individuals served are connected with providers and services.Key ResponsibilitiesReceive and respond to incoming calls in a prompt, courteous, and...

  • Medical Education Coordinator

    6 days ago

    Southfield, Michigan, United States Spectrum Health System Full time

    Job SummarySpectrum Health System is seeking a highly organized and detail-oriented Academic Program Manager to join our team. As an Education Coordinator, you will play a critical role in the day-to-day operations of our Medical Assistant (MA) float pool, MA intern and extern student clinical rotation programs, and orientation and onboarding of new...

  • Care Scheduling Coordinator

    1 week ago

    Southfield, Michigan, United States Hope At Home Health Care Full time

    Care Scheduling Supervisor Position at HOPE At Home Health CareWe are in search of a dedicated **Care Scheduling Supervisor** to enhance our operations at **HOPE At Home Health Care**. The successful candidate will demonstrate exceptional interpersonal skills, a high level of organization, and a proactive approach. If you are committed to delivering...

  • Clinical Scheduling Coordinator

    1 week ago

    Southfield, Michigan, United States Hope At Home Health Care Full time

    Scheduling Supervisor Position at HOPE At Home Health CareWe are in search of a dedicated Scheduling Supervisor to enhance our operations at HOPE At Home Health Care. The successful candidate will demonstrate exceptional organizational skills, strong interpersonal abilities, and a proactive mindset. If you are committed to delivering outstanding care to...

  • Care Scheduling Coordinator

    2 weeks ago

    Southfield, Michigan, United States Hope At Home Health Care Full time

    Scheduling Supervisor Position at HOPE At Home Health CareWe are in search of a dedicated Scheduling Supervisor to enhance our operations at HOPE At Home Health Care. The successful candidate will exhibit exceptional interpersonal skills, a high level of organization, and a constructive mindset. If you are enthusiastic about delivering outstanding care to...

  • Patient Intake and Scheduling Specialist

    1 week ago

    Southfield, Michigan, United States Hope At Home Health Care Full time

    Job OverviewThe Intake/Scheduling Coordinator plays a crucial role in managing the patient intake process, fostering positive relationships with clients and referral sources, and overseeing insurance verification and authorization procedures.Key ResponsibilitiesOversees daily operations related to patient referrals and intake.Ensures adherence to all...

  • Patient Intake and Scheduling Specialist

    1 week ago

    Southfield, Michigan, United States Hope At Home Health Care Full time

    Job OverviewThe Intake/Scheduling Coordinator plays a crucial role in managing the patient intake process, fostering positive relationships with clients and referral sources, and overseeing insurance verification and authorization procedures.Key ResponsibilitiesOversee daily operations related to patient referrals and intake.Ensure adherence to all relevant...

  • Patient Intake and Scheduling Specialist

    1 week ago

    Southfield, Michigan, United States Hope At Home Health Care Full time

    Job OverviewThe Intake/Scheduling Coordinator plays a crucial role in managing the patient intake process, fostering positive relationships with clients and referral sources, and overseeing insurance verification and authorization.Key ResponsibilitiesOversee daily operations related to patient referrals and intake.Ensure adherence to all relevant state,...

  • Administrative Coordinator

    4 days ago

    Southfield, Michigan, United States Michigan Orthopaedic Surgeons PLLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Coordinator to provide comprehensive support to our team at Michigan Orthopaedic Surgeons PLLC. As an Executive Assistant, you will play a crucial role in ensuring the smooth operation of our office by assisting with a variety of administrative tasks and responsibilities.Key...

  • Healthcare Case Coordinator

    2 weeks ago

    Southfield, Michigan, United States Ascendant Health Full time

    Company OverviewAscendant Health is dedicated to alleviating the challenges associated with recovery and care coordination for individuals in Michigan who have sustained injuries from automotive or occupational incidents. Our organization comprises a proficient team of nurse case coordinators who expertly guide patients through the healthcare landscape,...

  • Radiology Scheduling Patient Access Representative

    2 weeks ago

    Southfield, Michigan, United States Corewell Health Full time

    Job OverviewThe Patient Access Representative plays a vital role in assisting and guiding patients, healthcare providers, and medical office personnel in navigating healthcare services. This position is focused on delivering an outstanding experience through various communication channels, including phone calls, online chat, and email.Key...

  • Clinical Research Coordinator

    1 week ago

    Southfield, Michigan, United States DM Clinical Research Full time

    Job SummaryDM Clinical Research is seeking a dedicated Clinical Research Coordinator to support our research initiatives. The role involves dispensing Investigational Products (IP) for clinical research trials.Key Responsibilities:Compound and dispense prescribed IP in accordance with established protocolsSupervise and maintain accurate medication...

  • Administrative Coordinator

    3 days ago

    Southfield, Michigan, United States Atwell, LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Atwell, LLC. As an Administrative Assistant, you will provide administrative support to our project teams, ensuring the smooth operation of our office.Key ResponsibilitiesProvide administrative support to project teams, including managing calendars,...

  • Project Coordinator

    2 days ago

    Southfield, Michigan, United States Presbyterian Villages of Michigan Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Project Coordinator at Presbyterian Villages of Michigan. This is an exciting opportunity to work in a dynamic and innovative organization that is dedicated to delivering high-quality senior living and services.Key ResponsibilitiesSupport Senior Leadership:...

  • Clinical Trial Product Coordinator

    2 weeks ago

    Southfield, Michigan, United States DM Clinical Research Full time

    Clinical Trial Product CoordinatorDM Clinical Research is on the lookout for a committed Clinical Trial Product Coordinator to enhance our research team. This position focuses on the management and distribution of Investigational Products (IP) within clinical trials.Key Responsibilities:Prepare and distribute designated IPOversee medication...

  • Surgical Appointment Coordinator

    1 week ago

    Southfield, Michigan, United States MICHIGAN SPINE AND BRAIN SURGEONS Full time

    Job OverviewPosition Summary:At Michigan Spine and Brain Surgeons, recognized as a premier neurosurgical and orthopedic spine facility in Michigan, we pride ourselves on our surgical excellence, patient outcomes, and commitment to clinical research. Our dedicated team consists of six board-certified surgeons and over 50 skilled professionals across multiple...

  • Front Desk Coordinator

    24 hours ago

    Southfield, Michigan, United States Ascension Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to provide exceptional customer service and administrative support to our patients and customers in a medical setting.Key ResponsibilitiesProvide administrative and clerical support to patients and customers, including greeting, checking in and out, and obtaining...