Housing Counseling Support Specialist

3 hours ago


Boise, Idaho, United States Idaho Housing and Finance Association Full time
Job Summary

We are seeking a highly motivated and organized Housing Counseling Support Specialist to join our team at Idaho Housing and Finance Association. In this role, you will provide administrative support to our housing counseling programs, ensuring the smooth operation of our services.

Key Responsibilities
  • Assist with intake and counseling functions, including answering phone calls, completing assessments, and organizing files.
  • Provide support for online homebuyer education, including answering questions and assisting with research and monitoring.
  • Compile and analyze data for housing counseling programs, including tracking inquiries and maintaining spreadsheets.
  • Communicate with clients, lenders, and other stakeholders, including drafting letters and following up on potential clients.
  • Ensure excellent customer service and maintain a positive working relationship with colleagues and clients.
Requirements
  • 5+ years of experience in administrative functions, preferably in a related field.
  • General knowledge of accounting principles and strong computer skills.
  • Self-directed and motivated, with excellent communication and interpersonal skills.
  • Ability to prioritize and organize tasks effectively, with a high level of attention to detail.
  • Willingness to become a HUD certified housing counselor.
About Us

Idaho Housing and Finance Association is a leading organization dedicated to providing housing solutions and financial assistance to individuals and families in Idaho. We are committed to improving lives and strengthening Idaho communities, and we believe that our employees are our greatest priority.



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