Mortgage Loan Servicing Specialist

6 days ago


Boise, Idaho, United States Idaho Housing and Finance Association Full time
Job Summary

Idaho Housing and Finance Association is seeking a highly skilled Mortgage Loan Servicing Specialist to join our Mortgage Loan Servicing department. As a Loss Mitigation Counselor, you will work directly with our borrowers who have a home loan through our organization and are past due on their payment.

Key Responsibilities
  • Provide accurate direction regarding methods of payment based on loan circumstances.
  • Effectively and quickly assess loan status and borrower circumstance in order to provide accurate assistance or referral as appropriate.
  • Provide HUD Counseling to borrowers.
  • Review borrowers for Home Retention Programs specific to loan type.
  • Order property inspections and facilitate property preservation efforts as needed/specified by each of the servicing guides for FHA, FNMA, FHLMC, USDA, and VA.
  • Resolve delinquency through collection efforts and borrower assistance programs.
Requirements
  • Minimum 1-2 years of experience in mortgage loan servicing or financial services collection.
  • Experience with loss mitigation programs and loan counseling preferred.
  • HUD Counseling Certification obtained within 6 months of employment.
  • High School Diploma, GED, or equivalent experience required.
  • Strong attention to detail.
  • Must be a team player.
  • Exceptional organization and time management skills.
  • Strong phone etiquette and customer service skills.
  • Bilingual Spanish is a plus.
  • Ability to exercise prudent judgement.


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