Loss Mitigation/Loan Counseling Team Lead

2 days ago


Boise, Idaho, United States Idaho Housing and Finance Association Full time
Job Title: Loss Mitigation/Loan Counseling SupervisorJob Summary

We are seeking an experienced Loss Mitigation/Loan Counseling Supervisor to join our team at Idaho Housing and Finance Association. As a key member of our organization, you will be responsible for leading a team of Loss Mitigation Counselors and overseeing the delinquency resolution process.

Key Responsibilities
  • Supervise a team of Loss Mitigation Counselors and provide guidance on delinquency resolution strategies
  • Manage the performing loan delinquency, roll rates, and counseling/collection efforts to achieve desired results
  • Develop and implement coaching and disciplinary action plans as needed
  • Assist in creating and managing dialer campaigns tailored to the characteristics of our loan portfolio
  • Handle escalated matters and provide leadership on departmental personnel-related issues
  • Collaborate with internal teams to develop policy and procedure guidelines
  • Communicate organizational vision and goals to direct reports and ensure compliance with internal policy, investor regulations, and laws
  • Supervise and coordinate daily workflow to meet departmental objectives
  • Resolve complex problems arising within the default portfolio
  • Provide leadership, guidance, feedback, and training to staff
  • Maintain internal control standards and ensure timely implementation of internal and external audit points
Requirements
  • High School Diploma or equivalent required
  • Knowledge of mortgage servicing, RESPA, FDCPA, GLBA, SCRA, and federal and state laws related to foreclosure processes
  • Minimum 3-5 years of experience in Collections, Loss Mitigation, and/or HUD Counseling
  • Minimum 1-2 years of Supervisory experience
  • Strong professional and interpersonal communication skills
  • Advanced multi-tasking and organizational skills with strong attention to detail
  • Ability to read legal terms and conditions and understand their meaning and application
  • PC skills including advanced Word, Excel, and Access
  • Ability to meet strict deadlines and take direction from internal Management


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