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Mortgage Counseling Support Specialist

2 months ago

Boise, Idaho, United States Idaho Housing and Finance Association Full time

Position Type:

Full-time

Overview:

The Idaho Housing and Finance Association is on the lookout for a dedicated Loan Counseling Assistant to enhance our Mortgage Servicing Department. The successful candidate will play a crucial role in assisting clients who are exploring various loan alternatives, repayment strategies, and financial management techniques. Under the guidance of our experienced loan counselors, you will help clients navigate the complexities of the loan process, aiming for their financial well-being.

Why Choose Us?

At Idaho Housing, we are committed to improving lives and strengthening communities across Idaho by broadening housing access, promoting self-sufficiency, and encouraging economic growth. Our achievements are driven by our exceptional team, and we prioritize our employees as a core business principle. We provide competitive salary packages, extensive health benefits, and avenues for professional growth and development.

For a decade, we have been recognized as one of the 'Best Places to Work' in Idaho, and we take pride in being part of a dynamic organization that positively impacts the lives of Idaho residents. We believe you will find fulfillment in this role as well.

Key Responsibilities:

  • Address customer inquiries and provide necessary education and counseling.
  • Assist in preparing and following up with borrowers to ensure accurate submission of loan modifications and forbearance applications.
  • Evaluate borrowers for eligibility in available Home Retention Programs based on their loan type.
  • Coordinate property inspections and support property preservation efforts as required.
  • Support Loan Counselors in resolving delinquency through collection initiatives and borrower assistance programs.

Qualifications:

Minimum Requirements:

  • At least 2 years of experience in loan counseling or a customer service role.
  • A minimum of 2 years of experience in accurately assessing, retrieving, and preparing documentation in accordance with established protocols.
Preferred Qualifications:
  • 2 years of experience in residential real estate lending, loan processing, loan closing, loan servicing, or a combination of education and experience that demonstrates a comprehensive understanding of the relevant functions.
  • A collaborative mindset and a commitment to achieving organizational objectives.
  • A focus on maintaining a healthy work-life balance.

Please note that the responsibilities outlined above are not exhaustive. Qualified candidates should be capable of performing essential functions with or without accommodations.

We are an Equal Opportunity Employer dedicated to fostering an inclusive and diverse workplace.

Salary:

$20.00