Customer Service Representative

7 days ago


Newnan, Georgia, United States Lincare Holdings Inc. Full time
Job Summary

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Lincare Holdings Inc. as a key member of our customer-facing staff. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with medical professionals, patients, and internal stakeholders.

Key Responsibilities
  • Facilitate Patient Care: Work directly with medical professionals and physicians to ensure seamless patient care and outcomes.
  • Advocate for Patients: Act as a patient advocate, working closely with chronic patients to address their needs and concerns.
  • Drive Business Growth: Collaborate with internal teams to identify opportunities for business growth and development.
  • Provide Outcome-Based Solutions: Develop and implement outcome-based solutions for physician referral sources and existing patient populations.
  • Manage Patient Services: Submit new orders, monitor completion, and prepare billing and setup paperwork for patient services.
  • Troubleshoot Issues: Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via internal departments.
  • Recommend Products/Services: Collect patient information, analyze customer needs, and recommend potential products or services to management.
  • Train New Staff: Participate in the training of new customer service and sales personnel.
Requirements
  • Education: High school diploma or equivalent preferred.
  • Experience: Proven work experience required.
  • Skills: Ability to learn and apply market and product information, patient billing and insurance requirements, multitasking capabilities, computer and technological literacy, and a positive and professional personal image.
  • Physical Demands: Occasional lifting and/or moving up to 25 pounds.


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