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Patient Services Coordinator

2 months ago

Newnan, Georgia, United States City of Hope Full time

Position: Guest Services Representative

About City of Hope:
City of Hope is dedicated to transforming the lives of those affected by cancer and diabetes. Established in 1913, it has evolved into a premier organization for cancer research and treatment, recognized as one of the leading centers for diabetes and other critical health issues. With a National Cancer Institute-designated comprehensive cancer center ranked among the top 5 in the nation for cancer care, City of Hope integrates patient care, research, education, and philanthropy to advance its mission.

Key Responsibilities:

  • Foster a welcoming environment for patients and visitors, demonstrating empathy and attentiveness.
  • Manage check-in and check-out processes for hotel accommodations, ensuring a warm and professional greeting for all guests.
  • Assist in making reservations for patients and guests, providing information on available services, educational programs, and leisure activities.
  • Handle financial transactions responsibly, including credit card, cash, and check processing.
  • Guide patients and visitors through the facilities, enhancing their experience and striving to exceed their expectations.
  • Coordinate special requests and services for guests with courtesy and efficiency, maintaining confidentiality.
  • Collaborate with various hospital departments and external vendors to ensure seamless service delivery.
  • Oversee guest activities and outings, providing timely assistance and service recovery as needed.
  • Cross-train to support roles in Patient Relations, Volunteer Services, and Concierge, representing Guest Services positively and professionally.
  • Respond to inquiries via phone with exceptional service and efficiency.

Qualifications:

Minimum Requirements:

At least two years of experience in customer service or hospitality preferred.

Educational Background:

A high school diploma is required; a bachelor's degree is preferred.

City of Hope is committed to equal opportunity employment and values diversity, equity, and inclusion.

For information on our comprehensive benefits, please refer to our Benefits Information.