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Customer Service Specialist
2 months ago
Customer Service Specialist
Job Category: Office and Clerical
Requisition Number: CUSTO002705
Job Details
Description
Responsibilities
1. Analyze purchase orders to ensure all necessary information for product fulfillment is accurate and complete.
2. Collaborate with sales representatives, customers, and marketing teams to gather comprehensive details.
3. Provide full customer service support, including but not limited to quotations, order entry, expediting, change orders, cancellations, and assistance with returns.
4. Schedule orders to meet customer demands, negotiating lead times with manufacturing, production control, and suppliers.
5. Enter and maintain registered price master data, coordinating with relevant departments to ensure accurate product descriptions, codes, and pricing for new model numbers.
6. Maintain customer master data, working with accounting to gather financial information for new customer entries.
7. Input customer purchase orders into the Product Sales Module of the SAP system.
8. Report to management and sales teams to enhance customer service levels and drive sales growth.
9. Take ownership of assigned representative orders, facilitating the resolution of any issues that may prevent order completion.
10. Monitor and follow up on all past due orders, effectively communicating any issues as necessary.
11. Understand and communicate technical terms with engineering and manufacturing teams.
12. Perform additional duties as assigned.
Qualifications
Must be a team player dedicated to achieving total customer satisfaction. The ideal candidate should be responsible, well-organized, capable of working with minimal supervision, mature, and adaptable to change. Basic product knowledge of applicable products is required, along with excellent verbal and written communication skills and strong phone etiquette. Enthusiasm for the products and the company is essential. Ability to manage multiple tasks with frequent interruptions is necessary. Proficiency in Microsoft Word, Excel, and Windows 10, with a minimum typing speed of 55 wpm, is expected.
Education: A 2-year technical degree, Bachelor's degree, or equivalent experience is preferred.
Experience: A minimum of five (5) years of experience in a manufacturing or distribution environment, including five (5) years in customer service and order entry. Familiarity with SAP is advantageous.
To succeed in this role, the individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
We welcome all qualified candidates who are eligible to work in the United States. However, we are unable to sponsor visas.
Applicants must have work authorization that does not require future sponsorship for employment authorization in the United States.
