Hospitality Services Associate

1 week ago


Newnan, Georgia, United States City of Hope Full time

Position Overview:

The Guest Services Representative plays a crucial role in creating a welcoming environment for patients and visitors at City of Hope. This position is dedicated to ensuring that every guest receives exceptional service and support during their stay.

Key Responsibilities:

  • Foster a patient-centered atmosphere by demonstrating empathy and attentiveness to the needs of guests.
  • Manage the check-in and check-out processes for hotel accommodations, ensuring a warm and professional greeting for all visitors.
  • Facilitate reservations for patients and their families, providing information about hospital services, educational programs, and recreational activities.
  • Handle financial transactions responsibly, including credit card, cash, and check payments.
  • Guide patients and visitors through the Outpatient Accommodations and hospital facilities to enhance their experience.
  • Coordinate special requests and services for guests with courtesy and efficiency, while maintaining confidentiality.
  • Collaborate with various hospital departments and external vendors to ensure seamless service delivery.
  • Oversee guest activities and outings, ensuring timely service and addressing any service recovery needs.
  • Cross-train to support roles in Patient Relations, Volunteer Services, and Concierge, representing Guest Services positively and professionally.
  • Respond to inquiries via phone with a focus on excellent service and efficiency.

Qualifications:

Minimum Requirements:

At least two years of experience in customer service or hospitality is preferred.

Educational Background:

A high school diploma is required; a bachelor's degree is preferred.

City of Hope is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.

For more information about our benefits, please refer to our Benefits Information.



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