Patient Care Coordinator Assistant

2 days ago

Columbus, Ohio, United States Hanger Full time
Job Title: Patient Care Coordinator

About the Role:

Hanger, Inc. is seeking a highly organized and detail-oriented Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a vital role in providing exceptional patient care and administrative support to our patients, fellow employees, and referral sources.

Key Responsibilities:

  • Welcome patients as they enter the clinic and provide a warm and welcoming experience.
  • Communicate anticipated wait times and/or delays to patients and their families.
  • Check-in patients, including verification of demographic and insurance information.
  • Complete patient registration from walk-in patients and collect all patient out-of-pocket responsibilities.
  • Schedule next appointments for patients at check-out, including cast and measure, delivery, follow-up, or prosthetic care plan appointments.
  • Answer incoming calls and provide exceptional customer service.
  • Act as a concierge of Hanger clinic services, including assistance in patient experience programs, support groups, and other resources.
  • Assist the RCM team as needed in obtaining missing or additional information from patients.
  • Maintain accurate and complete electronic healthcare records on our patients.

Requirements:

  • High school education or equivalent.
  • A valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.
  • Minimum good fit for the job, as determined by a skills assessment. Hanger will administer the assessment as part of the selection process.

Preferred Qualifications:

  • Experience in a medical office.
  • Experience with EMR systems (NextGen).
  • Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA, and other medical insurance regulations and terminology for private payer, state, and federal plans, including coding, billing, and reimbursement protocols.
  • Ability to key 40 words per minute with accuracy.

Additional Success Factors:

  • Exceptional patient service skills.
  • Active listening skills.
  • High integrity.
  • Strong attention to detail with an emphasis on accuracy.
  • Proficiency with basic math and accounting skills.
  • Proficient computer skills, including Windows-based office programs (e.g., Word, Excel, PowerPoint), email, etc.
  • Ability to use office equipment, such as a fax machine, calculator, postage machine, copiers, etc.
  • Concise written communication and presentation skills.
  • Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
  • Keep the patient at the center of everything you do, building lifelong trust.
  • Foster open collaboration and constructive dialogue with everyone around you.
  • Continuously innovate new solutions, influencing and responding to change.
  • Focus on superior outcomes and calibrate work processes for outstanding results.

Our Investment in You:

  • Competitive compensation packages.
  • 8 paid national holidays and 4 additional floating holidays.
  • PTO that includes vacation and sick time.
  • Medical, dental, and vision benefits.
  • 401(k) savings and retirement plan.
  • Paid parental bonding leave for new parents.
  • Flexible work schedules and part-time opportunities.
  • Generous employee referral bonus program.
  • Mentorship programs - mentor and mentee.
  • Student loan repayment assistance by location.
  • Relocation assistance.
  • Regional and national traveling CPO/CO/CP opportunities.
  • Volunteering for local and national events, such as Hanger's BAKA Bootcamp and EmpowerFest.

Hanger, Inc. is an Equal Opportunity Employer:

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.

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