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Patient Care Triage Coordinator
2 months ago
Position Overview: The Triage Specialist is responsible for delivering telephonic triage services for both urgent and ongoing medical issues. This role involves utilizing an electronic health record (EHR) system to accurately document patient interactions, manage triage protocols, schedule appointments, and coordinate prescriptions.
If you are a dedicated professional with a commitment to exceptional patient service, we invite you to explore our Triage Specialist position. We provide a competitive compensation package along with benefits and pathways for career advancement within our organization.
Compensation & Benefits: Seeking a better work-life balance? Our positions offer a Monday to Friday schedule (8:00 AM - 4:30 PM).
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Paid Holidays
- 401K Retirement Plan
- Paid Short-Term/Long-Term Disability and Life Insurance
Key Responsibilities:
- Professionally handle all incoming patient calls to the triage line.
- Promptly return calls to patients who leave messages, addressing their inquiries and concerns.
- Collect essential information to assist patients and review medical notes as needed.
- Accurately document patient inquiries in the medical record.
- Coordinate appointment scheduling for patients.
- Manage the distribution of faxes, test results, referral letters, and other necessary documents.
- Provide primary support and guidance for patient calls and messages directed to the physician(s) and practice, including medical advice, prescription management, and appointment coordination.
- Act as a liaison between physicians and patients to facilitate care coordination.
- Maintain accurate correspondence for multiple physicians.
- Prepare chart reports for various physicians.
Qualifications:
The ideal candidate should possess a minimum of 1 year of experience in a medical office setting.
Strong verbal and written communication skills are essential.
Familiarity with GE-Centricity software is preferred.
Previous experience with Electronic Health Records is mandatory.
Proficiency in Microsoft Office applications is advantageous but not required.
Ability to operate a computer and standard office equipment is necessary.
Capability to establish and maintain effective working relationships with patients, team members, and colleagues.
Compliance with all HIPAA privacy and security regulations is required.
Education: LPN or Medical Assistant certification/degree along with a High School Diploma or GED is required.
