Patient Care Coordination Specialist

2 weeks ago

Columbus, Ohio, United States Nationwide Children's Hospital Full time
Position Overview

Patient Care Coordination Specialist

Full-time position, 40 hours per week

Comprehensive benefits package available.

Standard working hours: Monday - Friday, 8am - 5pm

Role Summary:

The Patient Care Coordination Specialist plays a vital role in assisting families to navigate and access essential community services and resources. This position is integral to maintaining population health initiatives and facilitating care coordination efforts. The Specialist collaborates with healthcare teams to arrange necessary services for patients and actively fosters relationships with local organizations, educational institutions, faith-based groups, and various community programs. Engaging directly with patients and families, the Specialist provides support during inpatient admissions, outpatient visits, emergency care, home visits, and through telephonic communication.

Why Choose Nationwide Children's Hospital?

At Nationwide Children's Hospital, we create an environment that resonates with compassion and commitment. Our mission is clear, and our dedication to the families we serve is unwavering. We are proud to embrace Diversity, Equity, and Inclusion as core values, and we actively seek individuals who embody these principles to enhance our collective mission.

With a workforce of 14,000, every team member contributes to improving the lives of children both locally and globally. Our collaborative culture is essential in delivering exceptional, innovative care and fostering groundbreaking research.

For us, this is More Than a Job; it is a calling to utilize and develop your skills to make a meaningful impact. Here, we exist to support children everywhere.

Key Responsibilities:
  • Engage and inspire families to participate in case management programs by clearly communicating goals, benefits, and interventions, while supporting the development of family-centered care.
  • Gather information for customized assessments regarding eligibility for case management services and facilitate referrals for clinical interventions when necessary. Promote effective communication and collaboration within the healthcare team.
  • Provide tailored navigation support to assist families in maneuvering through the healthcare system. Connect families with resources addressing social determinants of health while accommodating diverse cultural and linguistic needs. Oversee transitions between care settings, ensuring continuity and follow-up.
  • Conduct outreach to primary care providers, specialists, and home care services to facilitate service referrals. Empower patients and families through education and resource provision to enhance self-management skills.
  • Manage incoming calls, schedule appointments, and assist families in addressing immediate needs efficiently. Oversee administrative tasks to support program operations.
  • Maintain accurate records and case files, documenting personal and eligibility information, services rendered, progress towards goals, and significant changes.
  • Participate in the orientation and ongoing education of staff and students as appropriate.
Qualifications:

Education: Bachelor's degree in healthcare, public health, or a related clinical field is preferred.

Licensure: A valid driver's license and proof of auto insurance as per hospital policy are required. Candidates must pass a motor vehicle background check and meet insurance eligibility criteria.

Certifications: Active Basic Life Support (BLS) certification is required (may be obtained upon hire).

Skills: A solid understanding of Medicaid and other regulatory agency standards is essential.

Experience: A minimum of 2 years of experience in a patient-facing role within the healthcare sector is required.

This description outlines the general nature and level of work performed by individuals in this role. It is not intended to be an exhaustive list of all duties and responsibilities associated with the position.

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