Customer Service Representative

6 days ago


Rochester, New York, United States BraunAbility Full time
Job Title: Sales and Rental Coordinator

We are seeking a highly motivated and customer-focused Sales and Rental Coordinator to join our team at BraunAbility. As a Sales and Rental Coordinator, you will be responsible for providing exceptional customer service, supporting sales and operations, and ensuring a seamless experience for our clients.

Key Responsibilities:
  • Provide warm and engaging customer service in person or over the phone, taking a non-judgmental approach to support our clients.
  • Support sales staff with administrative tasks, including maintaining and updating customer relationships, and ensuring accurate and timely communication.
  • Manage multiple clients, projects, and tasks, prioritizing and meeting deadlines to ensure a high level of customer satisfaction.
  • Develop and maintain strong relationships with prospective and current clients, providing exceptional service and support to drive sales and growth.
  • Run rentals and wheelchair sales, ensuring accurate and timely processing and follow-up.
Requirements:
  • High School diploma/GED and a valid driver's license required.
  • 3+ years of proven customer service experience in a fast-paced office or medical office environment.
  • Experience maintaining and updating CRM systems, with beginner to intermediate experience in MS Word and Excel.
  • Ability to engage and connect with potential clients, providing exceptional customer service and driving the sales process forward.
  • Bilingual a plus.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.
  • A chance to make a meaningful impact in the lives of our clients.

BraunAbility is an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and welcome applications from candidates who share our values.



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