Benefits Representative

4 days ago


Houston, Texas, United States Globe Life-AIL Division: Serur-Hall Organization Full time
Job Description

About Globe Life-AIL Division: Serur-Hall Organization

We are a leading provider of benefits and customer acquisition solutions, dedicated to delivering exceptional service to our clients. As a Benefits Representative, you will play a critical role in driving customer satisfaction and success.

Key Responsibilities:

  • Customer Communications: Manage customer interactions, addressing inquiries, requests, and issues in a timely and professional manner.
  • Client Success Consulting: Advise clients on how to leverage our products and services to achieve their unique business goals.
  • Product Knowledge Expertise: Maintain in-depth knowledge of our products and services, ensuring accurate and up-to-date information is provided to clients.
  • CRM Management: Track customer interactions and relationships in our internal system, facilitating cross-functional awareness and collaboration.

Requirements:

  • Bachelor's degree or equivalent
  • 1-2 years of experience in client success or a related field
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delivering exceptional customer service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM systems

What We Offer:

We provide a dynamic and supportive work environment, with opportunities for career growth and development. Our Management Development Program offers a comprehensive training and development experience, enabling our Sales and Benefits Representatives to learn all aspects of our business.



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