Benefits Representative
4 days ago
About Globe Life-AIL Division: Serur-Hall Organization
We are a leading provider of benefits and customer acquisition solutions, dedicated to delivering exceptional service to our clients. As a Benefits Representative, you will play a critical role in driving customer satisfaction and success.
Key Responsibilities:
- Customer Communications: Manage customer interactions, addressing inquiries, requests, and issues in a timely and professional manner.
- Client Success Consulting: Advise clients on how to leverage our products and services to achieve their unique business goals.
- Product Knowledge Expertise: Maintain in-depth knowledge of our products and services, ensuring accurate and up-to-date information is provided to clients.
- CRM Management: Track customer interactions and relationships in our internal system, facilitating cross-functional awareness and collaboration.
Requirements:
- Bachelor's degree or equivalent
- 1-2 years of experience in client success or a related field
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delivering exceptional customer service
- Excellent time-management and prioritization skills
- Familiarity with CRM systems
What We Offer:
We provide a dynamic and supportive work environment, with opportunities for career growth and development. Our Management Development Program offers a comprehensive training and development experience, enabling our Sales and Benefits Representatives to learn all aspects of our business.
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