Client Intake Specialist

2 weeks ago


Meadville, Pennsylvania, United States French Creek Recovery Center Full time
Position Overview:
The Intake Coordinator plays a crucial role in creating a welcoming atmosphere at the facility's front desk. This position involves managing phone inquiries, addressing service requests, and documenting all communication activities. The coordinator is responsible for pre-registration, verifying insurance coverage, and liaising with insurance providers. When appropriate, they facilitate assessments and admissions to the facility's services, while providing essential administrative support to the admissions department, ensuring high-quality service for clients and their families.

Key Responsibilities:
  • Conduct pre-admission evaluations and complete necessary pre-certifications.
  • Engage with clients, family members, and relevant sources to ensure intake criteria are satisfied.
  • Lead discussions with referral sources to support clients, resolve conflicts, and foster business relationships with other healthcare professionals.
  • Respond promptly to the needs of referred clients.
  • Assess family requirements for mediation, sober escort, and intervention, determining the most suitable professional resources to contact.
  • Recommend appropriate interventionists and facilities, including scheduling and travel arrangements.
  • Collaborate with various departments and external entities to ensure timely client admissions.
  • Maintain comprehensive documentation of all activities, contacts, appointments, and events in the designated Customer Relationship Management system.
  • Verify insurance for all clients according to established guidelines for private admissions.
  • Screen referral calls and arrange transportation for admissions.
  • Manage a waiting list for admissions and maintain communication with potential candidates to facilitate the process.
  • Welcome and assist clients, visitors, and staff at the front office.
  • Oversee the flow of traffic and any incidents in the lobby area.
  • High School Diploma or equivalent is required; a Bachelor's Degree in social work, psychology, counseling, or a related field is preferred.
  • At least one year of experience in healthcare admissions is required, preferably in mental health or substance abuse.
  • Experience in client assessment, referral processes, treatment planning, and communication with external review organizations is essential.
  • Familiarity with community resources is beneficial.
  • Exceptional interpersonal, interviewing, and assessment skills are necessary, along with proficiency in telephone etiquette.
  • CPR and de-escalation training certification is required (training provided upon hire).
  • First aid certification may be required based on state or facility regulations.

Why Choose French Creek Recovery Center?
French Creek Recovery Center offers a comprehensive benefits package and a competitive salary based on experience and qualifications. We are an equal opportunity employer and encourage veterans and military spouses to apply, as we are committed to serving those who have served.



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