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Client Intake Specialist
2 months ago
The Intake Coordinator plays a crucial role in creating a welcoming atmosphere at the facility's front desk. This position entails managing phone inquiries, addressing service requests, and documenting all communication activities. The coordinator is responsible for pre-registration, verifying insurance coverage, and liaising with insurance providers. When appropriate, the coordinator facilitates assessments and/or intake into facility services, while providing essential administrative support to the admissions department, ensuring high-quality service for clients and their families.
Key Responsibilities:
- Conduct pre-admission evaluations and complete necessary admission pre-certifications.
- Engage with clients, family members, and relevant sources to ensure intake criteria are satisfied. Review potential admissions against established criteria, policies, and procedures.
- Lead discussions with referral sources to provide client support, resolve conflicts, and foster business development with other healthcare professionals.
- Respond proactively to the needs of referred clients.
- Assess family requirements for mediation, sober escort, and intervention, determining the most suitable professional resources based on gathered information.
- Recommend appropriate interventionists and facilities, including scheduling and travel arrangements.
- Collaborate closely with other departments and external entities to ensure timely client admissions.
- Document all activities, contacts, appointments, and events daily in the designated Customer Relationship Management system, maintaining comprehensive records of the admissions process.
- Perform insurance verifications for all clients in accordance with guidelines for private insurance admissions.
- Screen calls from referrals and arrange transportation for admissions.
- Maintain a waiting list for admissions and keep in touch with potential candidates to facilitate the process.
- Welcome and assist clients, visitors, and staff at the front office.
- Oversee lobby traffic flow and manage incidents in the reception area.
- High School Diploma or equivalent is required; a Bachelor's Degree in social work, psychology, counseling, or a related field is preferred.
- A minimum of one year of experience in healthcare admissions is required, preferably in mental health or substance abuse.
- Experience in client assessment, referral processes, treatment planning, and communication with external review organizations is essential.
- Familiarity with community resources is advantageous.
- Exceptional interpersonal, interviewing, and assessment skills are necessary, along with proficiency in telephone etiquette.
- CPR and de-escalation and restraint certification are required (training provided upon hire).
- First aid certification may be required based on state or facility regulations.
Why Choose French Creek Recovery Center? French Creek Recovery Center offers a comprehensive benefits package and a competitive salary based on experience and qualifications.
Veterans and military spouses are strongly encouraged to apply. Summit BHC is committed to serving Veterans with specialized programs at our treatment centers nationwide. We recognize and appreciate the unique strengths of the military community in supporting our mission to serve those who have served.