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Client Intake Specialist
2 months ago
The Intake Coordinator plays a vital role in creating a welcoming atmosphere at the facility's front desk. Key responsibilities include managing phone inquiries, addressing service requests, and conducting follow-up calls with clients, while meticulously documenting all interactions. This role involves answering questions about facility services, verifying insurance coverage, and coordinating with insurance providers. The Intake Coordinator also facilitates assessments and intakes for appropriate facility services, providing essential administrative support to the admissions department to ensure high-quality service for clients and their families.
Key Responsibilities:
- Conduct pre-admission evaluations and complete necessary admission pre-certifications.
- Engage with clients, family members, and relevant sources to confirm intake criteria are satisfied. Review potential admissions against established criteria, policies, and procedures.
- Initiate and lead discussions with referral sources to support clients, resolve conflicts, and foster business relationships with other healthcare professionals.
- Respond to the needs of referred clients effectively.
- Evaluate family requirements for mediation, sober escort, and intervention, determining the most suitable professional resources based on gathered information.
- Recommend appropriate interventionists and facilities, including scheduling and travel arrangements.
- Collaborate closely with other departments and external entities to ensure timely client admissions.
- Maintain comprehensive documentation of all activities, contacts, appointments, and events in the designated Customer Relationship Management system, ensuring thorough records of the admissions process.
- Perform insurance verifications for all clients according to guidelines for private insurance admissions.
- Screen calls from referrals and arrange transportation for admissions.
- Manage a waiting list for admissions and maintain communication with potential candidates to facilitate the process.
- Welcome and assist clients, visitors, and staff at the front office.
- Oversee the flow of traffic and incidents in the lobby area.
- High School Diploma or equivalent is required; a Bachelor's Degree in social work, psychology, counseling, or a related field is preferred.
- A minimum of one year of experience in healthcare admissions is required, preferably in mental health or substance abuse.
- Experience in client assessment, referral processes, treatment planning, and communication with external review organizations is essential.
- Familiarity with community resources is beneficial.
- Exceptional interpersonal, interviewing, and assessment skills are necessary, along with proficiency in telephone etiquette.
- CPR and de-escalation and restraint certification are required (training available upon hire).
- First aid certification may be required based on state or facility regulations.
Why Choose French Creek Recovery Center? French Creek Recovery Center provides a comprehensive benefits package and a competitive salary that reflects experience and qualifications.
