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Client Support Specialist

2 months ago


Meadville, Pennsylvania, United States PTR Tool and Plastics Full time
Job Overview

Company: PTR Tool & Plastics, LLC

Position: Client Support Specialist

Department: Sales

Reporting To: Sales Administrator

Objective: To facilitate the daily sales operations at PTR Tool and Plastics, ensuring exceptional customer service standards are met.

Key Responsibilities:

  • Serve as the primary contact for all customer service inquiries and calls.
  • Manage the sales email inbox and respond to customer communications promptly.
  • Process sales orders and oversee daily order entry tasks.
  • Prioritize order fulfillment and inform customers about product availability.
  • Collaborate with the Shipping/Warehouse team to ensure customer orders are completed and address any issues that arise.
  • Input tooling sales orders into the system following receipt of purchase orders from clients; the Client Support Specialist will receive training as a backup to the Sales Administrator.

Preferred Qualifications:

  • A minimum of 3 years of experience in customer service, preferably within the manufacturing sector.
  • Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
  • PTR Tool & Plastics may offer additional training for candidates who do not meet all qualifications.

Essential Attributes:

  • Self-driven and motivated.
  • Strong problem-solving capabilities.
  • Excellent interpersonal skills for effective communication across all organizational levels.
  • Proficient written and verbal communication skills.
  • Adept at managing multiple tasks and priorities.