![Intuitive Surgical](https://media.trabajo.org/img/noimg.jpg)
People Services Specialist
1 month ago
Primary Function of Position:
As a member of the People Services team, the People Services Specialist will play a key role in supporting HR programs, policies, and processes to ensure HR service delivery is timely and efficient. The People Services Specialist is responsible for completing a variety of tasks to support the daily operations of the HR department. Responsible for handling escalations and more advanced inquiries that are beyond the scope of Tier 1 support. The specialists will provide best-in-class customer service for HR second level tier support responding to the needs and requests of the organization and supporting the delivery of HR programs and execution of HR processes.
Essential Job Duties:
- Act as an escalation point and coordinate support from Subject Matter Experts (SME) (e.g., HR Business Leaders (HRBLs), People Systems, Payroll and Center of Expertise (CoE) for resolution of more complex cases unable to be resolved through self-service or basic transactional support.
- Respond to cases/tickets escalated related to employment policies, programs, and processes to Tier 2 in a timely manner in compliance with defined SLAs.
- Work collaboratively by building & maintaining strong relationships that foster trust and accountability across the organization to deliver customer - centric HR services.
- Support the delivery of annual / recurring HR programs and process, including but not limited to performance and compensation planning and talent planning/development initiatives.
- Actively participate in continuous improvement efforts to increase effectiveness and efficiency of the People Services organization.
- Work with other HR functions to identify issues, streamline processes and build synergies to improve employee experience and efficiency.
- Prepare and maintain accurate and effective documentation, communication to customers in consultation with HR compliance, People Solutions, HRBLs, and cross-functional partners for process and procedure changes, as needed.
- Assist with the execution of People Services internal controls by supporting the integrity of employee record and HR system and services related data.
- Engage with Digital Experience team to develop, enhance, and educate employees on self-service content. Update People Services Knowledge Base and support the delivery of in person HR systems support/training when required.
- Contribute to the development of HR Services Tier 1 representatives on HR policies, programs, and procedures, when needed.
- Provide regional specific support as required based-on country/region specific needs.
- Act as end-to-end point of contact for most cases with escalation to COEs and People Solutions team when unable to be resolved within Tier 2.
- Actively participate and collaborate with other teams on projects for HR system implementations, improvement and enhancements to new and existing HR applications, reports and business processes.
- Regularly prepare, review accurate and effective documentation which may include wet signature documents requiring HR support / communication to customers to ensure consistency in consultation with HR compliance, People Solutions and HRBLs for process / procedure / policy changes.
On-Site Job Duties, if applicable (in addition to the essential job duties listed above):
- Provide, as required, on-site HR support to Employee Relations (ER) function for specific cases requiring in-person escalated manager coaching/support (if local ER support is not available).
- Proactively partner with People Leaders as needed to resolve low-complex employee related issue.
- Act as on-site HR Specialist supporting employees face-to-face in locations with larger groups of employees and/or where onsite support would be needed.
- Provide in-person light coaching for people leaders on key manager processes, tools, and systems.
- Assists with onsite delivery of programs (e.g., on-boarding of new hires).
- Responsible for ensuring compliance with local laws and regulations.
- Partner with People Solutions, COEs and HRBLs to deliver and execute cyclical programs onsite.
- Pull-in needed support and resources, as needed, for support and additional insights (e.g., HRBLs, COEs) in more complex matters and as dictated by business need.
- Identify gaps in services/programs/policies and escalate to appropriate team – COE, HRBL, etc.
- Respond to escalations from Tier 1 or Tier 2 where on-site support is needed for resolution.
- Periodic opportunities to volunteer/support local business cultural and recognition initiatives.
- Support HR leaders when on-site crisis management situations arise on campus.
Specialized Support Job Duties (e.g., ER, Global Mobility, Comp and Benefits, Payroll), if applicable (in addition to the essential job duties listed above):
- Act as subject matter expert in designated area for assigned region/location.
- Provide specialized support in areas such as Payroll, Global Mobility, Comp & Benefits, ER & Compliance, and other areas, as assigned.
- Maintain knowledge and skills for assigned area of specialization.
- Proactively identify areas for process improvement or gaps in services, trends, etc. in collaboration w/ COEs, People Solutions, and/or other departments.
-
Beauty Services Specialist
7 hours ago
Sunnyvale, California, United States Ulta Beauty Full timeAbout the RoleAt Ulta Beauty, we are seeking a highly skilled and passionate Beauty Services Specialist to join our team. As a key member of our salon team, you will be responsible for delivering exceptional guest experiences, providing expert hair and makeup services, and driving sales growth.Key ResponsibilitiesGuest Services: Engage with guests, consult...
-
Client Support Specialist
1 week ago
Sunnyvale, California, United States SBM Management Services, LP Full timePosition Overview:SBM Management Services is in search of a dedicated Client Support Specialist to enhance our team. We are looking for reliable and diligent individuals who are eager to contribute to our mission of delivering outstanding customer experiences. Role Expectations:As a Client Support Specialist, you will play a crucial role in ensuring customer...
-
Hotel Lobby Service Specialist
4 days ago
Sunnyvale, California, United States Aimbridge Hospitality Full timePosition Overview:As a Hotel Lobby Service Specialist at Aimbridge Hospitality, your primary responsibilities will include:Maintaining Cleanliness: Ensure the public areas of the hotel are kept in pristine condition.Floor Care: Perform daily cleaning and buffing of floors to meet hotel standards.Carpet Maintenance: Shampoo carpets in public spaces as per...
-
Lead Specialist in Regulatory Compliance
1 week ago
Sunnyvale, California, United States Kelly Services, Inc. Full timeOverview As a Lead Specialist in Regulatory Compliance, you will play a pivotal role in overseeing product lifecycle management initiatives. Your expertise will be essential in collaborating with various stakeholders to ensure thorough assessments of product and facility modifications. Key Responsibilities Project Leadership: Take charge of...
-
HR Operations Specialist
3 days ago
Sunnyvale, California, United States Intuitive Full timeCompany Overview At Intuitive, we are dedicated to our mission: we believe that minimally invasive care enhances lives. Through innovation and advanced technology, we empower physicians to heal without limitations. As a leader in robotic-assisted surgery, we are committed to building a diverse and inclusive team that makes a significant impact. For over...
-
Human Resources Services Coordinator
1 week ago
Sunnyvale, California, United States Intuitive Full timeCompany Overview At Intuitive, we are driven by a singular mission: to enhance lives through minimally invasive care. Our innovative technology empowers healthcare professionals to perform surgeries without limitations. As a leader in robotic-assisted surgery, we are dedicated to building a diverse and inclusive workforce that is committed to making a...
-
Battery Performance Validation Specialist
3 days ago
Sunnyvale, California, United States L&T Technology Services Full timeAs a Battery Performance Validation Specialist at L&T Technology Services, you will join a dedicated battery team collaborating with various cross-functional partners in systems engineering, thermal engineering, and software engineering to ensure that the battery module achieves the required systems-level performance standards.Key...
-
Culinary Specialist
1 week ago
Sunnyvale, California, United States JobsRUs Full timeJob OverviewJobsRUs is looking to recruit a Culinary Specialist to support our client in providing exceptional dining experiences.Benefits Offered:- Competitive Pay- Weekly Compensation- $18.32 per HourShift Schedule:9:00 AM - 2:30 PMRole Responsibilities:As a Culinary Specialist, you will be responsible for:Precisely and effectively preparing, portioning,...
-
Rental Service Advisor
1 week ago
Sunnyvale, California, United States Enterprise Truck Rental Full timeClient Support SpecialistJob OverviewEnterprise Truck Rental is pleased to present an opportunity for a Full-Time Client Support Specialist. This role is pivotal in delivering exceptional service to both internal and external clients.The Client Support Specialist will engage with customers through direct interactions, ensuring a seamless rental experience....
-
Rental Service Associate
1 week ago
Sunnyvale, California, United States Enterprise Truck Rental Full timeClient Relations SpecialistJob OverviewEnterprise Truck Rental is pleased to announce an opportunity for a Full-Time Client Relations Specialist at our location.The Client Relations Specialist will deliver exceptional customer service by assisting both internal and external clients through direct interactions. This role will involve gaining expertise through...
-
Employee Communications Specialist
3 weeks ago
Sunnyvale, California, United States Proofpoint Full timeIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the...
-
Security Specialist
1 week ago
Sunnyvale, California, United States GardaWorld Full timeGardaWorld Security Services is seeking a dedicated Security Specialist.Key Responsibilities:Conduct temperature screenings as part of our health and safety protocols. What We Offer:At GardaWorld, every day presents unique challenges and opportunities. We believe in empowering our employees to reach their full potential. Join us in providing top-notch...
-
Client Relations Specialist
1 week ago
Sunnyvale, California, United States Enterprise Truck Rental Full timeClient Relations SpecialistJob OverviewEnterprise Truck Rental is pleased to announce an opening for a Full-Time Client Relations Specialist. This role is vital in delivering exceptional service to our customers.The Client Relations Specialist will engage with both internal and external clients, providing top-notch assistance through direct interactions....
-
Building Permit Specialist
1 week ago
Sunnyvale, California, United States City of Sunnyvale, CA Full timeSalary: $51.68 Hourly Location: Sunnyvale, CA Job Type: Full-time / Part-time Department: Community Development Division: Building Safety DescriptionBUILDING PERMIT SPECIALISTEmployment Opportunities AvailableThe City of Sunnyvale is seeking qualified candidates for the position of Building Permit Specialist. This role involves performing a variety of...
-
Junior Lead Acquisition Specialist
3 days ago
Sunnyvale, California, United States OM Internships Full timeThe Lead Acquisition Specialist plays a crucial role in generating interest for a prominent Home Improvement organization in the United States. In this position, you will identify and connect with potential clients within the local community. By adopting a customer-centric approach, the Lead Acquisition Specialist can effectively assess which solutions align...
-
Junior Lead Acquisition Specialist
3 days ago
Sunnyvale, California, United States OM Internships Full timePosition Overview:The Lead Acquisition Specialist plays a crucial role in generating potential clients for a leading Home Improvement firm in the United States. In this role, you will actively seek quality leads by engaging with local community members. By adopting a customer-centric approach, you will assess which solutions align best with the interests and...
-
Culinary Specialist
1 week ago
Sunnyvale, California, United States JobsRUs Full timeJob OverviewJobsRUs is looking to hire a Culinary Specialist to support our client in a dynamic kitchen environment.Benefits Offered:Weekly CompensationCompetitive Pay Rate - $18.75/HourShift Schedule:9:00 AM - 2:30 PMPosition ResponsibilitiesThe Culinary Specialist will be responsible for the precise and efficient preparation, portioning, grilling, and...
-
Asset Protection Specialist
15 hours ago
Sunnyvale, California, United States dd's Discounts Full timeJob Summary:As a Store Protection Specialist at dd's Discounts, you will play a critical role in maintaining a safe and secure environment for both associates and customers. This position requires a strong commitment to safety and a visible presence that commands respect.Key Responsibilities:Assist Store Leadership in maintaining a safe and secure...
-
Automation Specialist
1 month ago
Sunnyvale, California, United States Meta Full timeThe Premier Partner Protection team develops solutions for partners by creating scaled systems to address issues impacting their experiences with the suite of Facebook products. Within Partner Operations, the Partner Protection team protects users and ensures safe connections between Media constituents and their followers. We do so by understanding the...
-
Senior Culinary Specialist
8 hours ago
Sunnyvale, California, United States Compass Group Careers Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Culinary Specialist to join our team at Compass Group Careers. As a key member of our culinary team, you will be responsible for preparing and cooking a variety of dishes to ensure they are nutritious and properly flavored, in accordance with federal, state, and local health and sanitation...