Director of Customer Support Operations

1 week ago


Kennesaw, Georgia, United States Zebra Technologies Corporation Full time
About the Role

We are seeking a highly experienced and strategic Director of Customer Support Operations to join our team at Zebra Technologies Corporation. As a key member of our organization, you will be responsible for overseeing the delivery of exceptional customer support and experience across our SaaS products and services.

Key Responsibilities
  • Develop and execute a comprehensive customer support strategy that aligns with our business objectives and drives customer satisfaction.
  • Lead a team of customer support managers and staff to ensure seamless execution of support processes and procedures.
  • Collaborate with cross-functional teams to identify and implement process improvements, ensuring efficient and effective support delivery.
  • Develop and manage budgets, forecasts, and performance metrics to measure support team performance and drive continuous improvement.
  • Build and maintain strong relationships with customers, partners, and internal stakeholders to ensure exceptional customer experience and satisfaction.
  • Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and improvement in customer support.
Requirements
  • 15+ years of experience in customer support, operations, or a related field, with a minimum of 5 years in a leadership or management role.
  • Proven track record of developing and executing successful customer support strategies that drive business growth and customer satisfaction.
  • Excellent leadership, communication, and problem-solving skills, with the ability to motivate and inspire high-performing teams.
  • Strong analytical and technical skills, with the ability to interpret data and drive business decisions.
  • Advanced degree in a related field, such as business administration, operations management, or a related field.
What We Offer

As a Director of Customer Support Operations at Zebra Technologies Corporation, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer support and experience. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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