Director of Customer Support Operations
1 week ago
We are seeking a highly experienced and strategic Director of Customer Support Operations to join our team at Zebra Technologies Corporation. As a key member of our organization, you will be responsible for overseeing the delivery of exceptional customer support and experience across our SaaS products and services.
Key Responsibilities- Develop and execute a comprehensive customer support strategy that aligns with our business objectives and drives customer satisfaction.
- Lead a team of customer support managers and staff to ensure seamless execution of support processes and procedures.
- Collaborate with cross-functional teams to identify and implement process improvements, ensuring efficient and effective support delivery.
- Develop and manage budgets, forecasts, and performance metrics to measure support team performance and drive continuous improvement.
- Build and maintain strong relationships with customers, partners, and internal stakeholders to ensure exceptional customer experience and satisfaction.
- Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and improvement in customer support.
- 15+ years of experience in customer support, operations, or a related field, with a minimum of 5 years in a leadership or management role.
- Proven track record of developing and executing successful customer support strategies that drive business growth and customer satisfaction.
- Excellent leadership, communication, and problem-solving skills, with the ability to motivate and inspire high-performing teams.
- Strong analytical and technical skills, with the ability to interpret data and drive business decisions.
- Advanced degree in a related field, such as business administration, operations management, or a related field.
As a Director of Customer Support Operations at Zebra Technologies Corporation, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer support and experience. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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Bilingual Customer Support Specialist
2 weeks ago
Kennesaw, Georgia, United States RemX Full timeJob OverviewWe are looking for a $19 Bilingual Customer Support Specialist to enhance our customer service operations. This role involves assisting clients by delivering product and service details while addressing technical challenges.Work Schedule: Monday to Friday, 9:30 AM - 6 PM. This position offers a hybrid work arrangement (on-site work on Mondays and...
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Insurance Sales and Customer Support Specialist
2 weeks ago
Kennesaw, Georgia, United States The Hathaway Agency Full timeBecome an Insurance Sales and Customer Support Specialist at The Hathaway AgencyAre you dedicated to providing outstanding customer support while excelling in a sales-oriented atmosphere? We are seeking motivated individuals to fill the role of Insurance Sales and Customer Support Specialists. In this position, you will play a crucial role in ensuring...
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Senior Lending Director
3 days ago
Kennesaw, Georgia, United States Credit Union of Georgia Full timeJob SummaryCredit Union of Georgia is seeking a highly experienced and strategic Senior Lending Director to lead our Consumer Lending business unit. As a key member of our Executive Leadership Team, you will be responsible for implementing strategic direction, business plans, and activities to drive growth and profitability.Key ResponsibilitiesStrategic...
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Service Operations Manager
1 week ago
Kennesaw, Georgia, United States Hyundai of Kennesaw Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Service Operations Manager at Hyundai of Kennesaw. As a key member of our service department, you will be responsible for ensuring that our customers receive prompt, courteous, and effective service.Key ResponsibilitiesService Order Management: Oversee the...
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Store Director
7 days ago
Kennesaw, Georgia, United States Valvoline Express Care Full timeValvoline Express Care - Store LeadershipAbout Us: Valvoline Express Care is a leading provider of auto service and repair solutions with a strong presence in Metro Atlanta. We focus on delivering exceptional vehicle maintenance services while prioritizing customer satisfaction.**Job Summary:** As a Store Director at Valvoline Express Care, your primary...
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Assistant Director, Sports Programs
1 month ago
Kennesaw, Georgia, United States Kennesaw State University, Department of Sports and Recreation Full timeKennesaw State University is seeking an energetic leader for the position Assistant Director, Sport Programs. The position will oversee the Intramural and Club Sports programs, the staffing of these programs, including students, professionals, and Graduate Assistants. We are seeking an individual with proven leadership skills and innovative ideas for...
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Lead Camp Director
5 days ago
Kennesaw, Georgia, United States YMCA of Metro Atlanta Full timeJob SummaryWe are seeking a highly motivated and experienced professional to join our team as a Lead Camp Counselor at the YMCA of Metro Atlanta. As a key member of our youth development team, you will be responsible for developing and implementing program-specific activities for campers, ensuring a safe and healthy environment, and providing exceptional...
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Lead Camp Director
5 days ago
Kennesaw, Georgia, United States YMCA of Metro Atlanta Full timeJob SummaryWe are seeking a highly motivated and experienced professional to join our team as a Lead Camp Counselor at the YMCA of Metro Atlanta. As a key member of our youth development team, you will be responsible for developing and implementing program-specific activities for campers, ensuring a safe and healthy environment, and providing exceptional...
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Director, Growth Strategy
6 days ago
Kennesaw, Georgia, United States SquareTrade Full timeJob OpportunityWe are seeking a highly skilled and experienced professional to join our Channel Management Team as a Director, Growth Strategy. This is a key role that will play a critical part in driving the growth and profitability of one of our largest retail partnerships.Key ResponsibilitiesStrategy Development: Define and implement strategies to deliver...
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Client Operations Specialist
1 week ago
Kennesaw, Georgia, United States Credit Union of Georgia Full timeClient Operations Specialist Job DescriptionThe Credit Union of Georgia is on the lookout for a dedicated Client Operations Specialist to enhance our team. The successful candidate will oversee various elements of electronic banking products, ATM and Debit card services, Safe Deposit Box management, and IRA processing. A keen eye for detail and outstanding...
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Application Support Specialist
2 weeks ago
Kennesaw, Georgia, United States V-Soft Consulting Full timeV-Soft Consulting is seeking an Application Support Specialist to join our team!In this role, you will play a vital part in ensuring the smooth operation and continuous improvement of critical applications used by our clients. You'll collaborate closely with internal teams and external stakeholders to deliver exceptional support and drive successful project...
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Director, Strategic Engagement, Athletics
1 month ago
Kennesaw, Georgia, United States National Collegiate Athletic Association Full timeDetailsPosted: 12-Aug-24Location: Kennesaw, GeorgiaType: Full-timeCategories:Operations Operations - Development Operations - Marketing/Promotions Operations - Membership CoordinatorSector:Collegiate SportsPreferred Education:4 Year DegreeInternal Number: 275385 Kennesaw State University Athletics Seeks a Director for Strategic Engagement to manage all...
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Infant Support Educator
3 days ago
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Administrative Support Specialist
5 days ago
Kennesaw, Georgia, United States Carrier Full timeAbout the RoleThe Service Coordinator plays a vital role in supporting and facilitating the smooth operation of the Service Department at Carrier, a leading global provider of healthy, safe, and sustainable building and cold chain solutions. This position involves a combination of administrative tasks, communication, and coordination.Key...
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Customer Service Representative
3 days ago
Kennesaw, Georgia, United States Public Storage Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional service to our customers, ensuring their storage needs are met, and maintaining a positive and professional work environment.Key...
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Operations Branch Leader
1 week ago
Kennesaw, Georgia, United States Electronic Entry Distributors Full timePosition OverviewCompany: Electronic Entry DistributorsAbout Us:Electronic Entry Distributors (EED) stands as a pioneer in the wholesale distribution of access control solutions, including gate automation, telephone entry systems, and perimeter security devices. With a commitment to exceptional customer service, we have expanded significantly over the last...
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Operations Branch Leader
1 week ago
Kennesaw, Georgia, United States Electronic Entry Distributors Full timePosition OverviewCompany: Electronic Entry DistributorsAbout Us:Electronic Entry Distributors (EED) has established itself as a leading name in the wholesale distribution of access control solutions, including gate automation, telephone entry systems, and perimeter security devices. With a commitment to exceptional customer service, we have experienced...
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Manufacturing Operations Associate
1 week ago
Kennesaw, Georgia, United States Avient Full timeAvient Corporation Job Opportunity We are seeking a highly motivated and detail-oriented Manufacturing Operations Associate to join our team in the manufacturing area. This entry-level position involves performing weigh-up and packaging tasks within the production department. Main Responsibilities:Ensure accurate documentation and ingredient preparation for...
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Operations Branch Leader
1 week ago
Kennesaw, Georgia, United States Electronic Entry Distributors Full timeJob OverviewCompany: Electronic Entry DistributorsAbout Us:Electronic Entry Distributors (EED) stands as a pioneer in the wholesale distribution of access control solutions, encompassing gate automation, telephone entry systems, and perimeter security devices. Our commitment to exceptional customer service has fueled our growth over the past decade, creating...
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Director, Intensive English Program
6 days ago
Kennesaw, Georgia, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly skilled and experienced Director, Intensive English Program to oversee the successful delivery of ESL classes to a diverse student body. This is a supervisory position that plays a crucial role in managing and guiding instructors, designing curriculum, assessing learning outcomes, and providing support to students from...