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Operations Branch Leader
2 months ago
Company: Electronic Entry Distributors
About Us:
Electronic Entry Distributors (EED) has established itself as a leading name in the wholesale distribution of access control solutions, including gate automation, telephone entry systems, and perimeter security devices. With a commitment to exceptional customer service, we have experienced significant growth and are seeking talented individuals for various roles, including Branch Managers.
Founded in 1972 and currently family-owned by Arbee, Inc., EED operates in multiple locations across the United States, Canada, and the Caribbean. Our extensive inventory features industry-recognized brands, and our team of Regional Sales Managers is dedicated to assisting clients with design, specification, sales, and installation.
Our professional staff boasts over 150 years of combined experience in the electronic access control sector, including several certified technicians. We provide a comprehensive inventory of products and systems to ensure timely delivery for our customers' projects. We offer competitive compensation and benefits, recognized training programs, and opportunities for career advancement.
Key Responsibilities:
- Lead and supervise all Branch personnel to achieve sales, profitability, and customer service goals.
- Oversee and execute tasks assigned to Customer Service Representatives.
- Collaborate with Regional and National Sales Managers to set sales and profit targets along with actionable plans.
- Work with the Operations Manager to determine inventory levels that support customer fulfillment while optimizing inventory turnover.
Essential Duties:
- Review daily reports to ensure accurate data entry and invoicing related to sales and margins.
- Prepare various sales and activity reports as requested to assess performance.
- Coordinate product orders with the Operations and Logistics Managers to meet market demands.
- Participate in management calls to provide sales estimates and updates on market conditions.
- Organize vendor/customer training sessions and participate in trade shows and industry events.
- Provide support for site specifications and installations, involving vendors as necessary.
- Ensure all Branch activities comply with established processes and procedures.
- Collaborate with the Office Manager to meet administrative requirements, including collections for accounts receivable.
- Evaluate Branch personnel performance and recommend changes in compensation and improvement actions.
- Execute all duties outlined for Customer Service/Sales Representatives.
Performance Metrics:
- Achievement of company, regional, and branch sales and gross profit objectives.
- Inventory turnover rates.
- Management of branch operating expenses.
- Order fulfillment efficiency.
- Customer satisfaction levels.