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Operations Branch Leader

2 months ago

Kennesaw, Georgia, United States Electronic Entry Distributors Full time
Position Overview

Company: Electronic Entry Distributors

About Us:

Electronic Entry Distributors (EED) stands as a pioneer in the wholesale distribution of access control solutions, including gate automation, telephone entry systems, and perimeter security devices. With a commitment to exceptional customer service, we have expanded significantly over the last decade, creating opportunities for innovative and results-oriented individuals across various roles, including warehouse, delivery, inside sales, Branch Managers, and Regional Sales Managers.

Founded in 1972 and currently family-owned by Arbee, Inc., EED operates from multiple strategically located branches, serving dealers across all 50 states, Canada, and the Caribbean. Our extensive inventory features industry-leading products from top manufacturers, supported by a dedicated team of Regional Sales Managers who assist with design, specification, sales, and installation.

With over 150 years of combined experience in the electronic access control sector, our professional staff, including several CAGOI certified technicians, ensures that we provide a comprehensive inventory of products and systems to meet our customers' needs promptly. We pride ourselves on offering competitive compensation and benefits, recognized training programs, and opportunities for career advancement.

Key Responsibilities:

  1. Lead and manage all Branch personnel to achieve sales, profitability, and customer service goals.
  2. Oversee and perform tasks assigned to Branch Customer Service Representatives.
  3. Collaborate with the Regional Sales Manager and National Sales Manager to set sales and profit targets along with actionable plans.
  4. Work with the Operations Manager to determine inventory levels that support customer fulfillment while optimizing inventory turnover.

Essential Duties:

  1. Review daily reports to ensure accurate data entry and invoicing related to sales and margin goals.
  2. Prepare various sales and activity reports as requested to assess performance and provide relevant insights.
  3. Coordinate product orders with the Operations Manager and/or Logistics Manager to meet market demands and inventory objectives.
  4. Participate in weekly management calls to provide sales forecasts and updates on local market conditions.
  5. In partnership with the Regional Sales Manager, organize vendor/customer training sessions and participate in trade shows and regional activities.
  6. Offer site specification and installation support, including vendor participation as required by customers.
  7. Ensure all Branch operations comply with established processes and procedures as outlined in the operational manual.
  8. Collaborate with the Office Manager to meet all administrative requirements, including the collections process for outstanding accounts receivable.
  9. Evaluate the performance of Branch personnel based on established standards and recommend changes in compensation and improvement actions as necessary.
  10. Perform all duties outlined in the Customer Service/Sales Representative job description.

Performance Metrics:

  1. Achievement of company, region, and branch sales and gross profit targets.
  2. Inventory turnover rates.
  3. Management of branch operating expenses.
  4. Order fulfillment efficiency.
  5. Customer satisfaction levels.