Customer Support Associate, Bilingual Italian

3 days ago

Redmond, Washington, United States SpaceX Full time
Job Title: Customer Support Associate, Bilingual Italian

At SpaceX, we're pushing the boundaries of space exploration and development. We're seeking a highly skilled Customer Support Associate to join our team, who will be the face of our Starlink satellite constellation to our customers.

Key Responsibilities:
  • Triage and resolve customer issues across multiple channels, ensuring a seamless experience for our customers.
  • Provide technical support to customers, leveraging hardware, software, and network expertise to resolve issues.
  • Surface product, process, and training issues by analyzing trends and identifying gaps, and design simple, effective support interventions.
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues.
  • Develop and maintain internal knowledge base and help center collateral to ensure consistent and accurate information.
Requirements:
  • High school diploma or equivalency certificate.
  • 1+ years of experience in a front-lines customer support role.
  • Fluent in Italian and English.
Preferred Skills and Experience:
  • Excellent problem-solving and sleuthing skills, with a relentless focus on customer satisfaction.
  • Excellent written and verbal communication skills, with the ability to distill complex concepts into simple explanations.
  • Excellent empathy, active listening, and resiliency skills, with a focus on internalizing customer concerns and resolving issues.
  • Strong attention to detail and time management skills, with a focus on delivering high-quality results.
  • Willingness and ability to work flexible hours, including weekends and nights, to support our growth.
  • Experience in a training, learning and development, analytics, service design, vendor management, or content management role.
  • Start-up, consulting, or other demonstrated experience in high-growth, fast-paced environments.
  • Technical aptitude, with experience in networking, hardware troubleshooting, software development, or other relevant areas.
Additional Requirements:
  • Must be available to work scheduled shifts, including holidays.
  • Must be available to work overtime hours and/or weekends as needed.
  • This is not a remote position and will require relocation if not already local to the Redmond, WA area.
  • Must be available to work 12 hours a day on one or more of the following shifts:
    • Shift C: Alternating Weekday Schedule: (6PM - 6AM)
      • Monday - Thursday
      • Monday - Wednesday
    Compensation and Benefits:

Pay range:

Customer Support Bilingual/Level 1: $24.00/hour

Customer Support Bilingual/Level 2: $26.50/hour

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year. Non-exempt Washington employees are eligible for sick leave in accordance with Washington's Sick Leave policies.

ITAR Requirements:

  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. * 1157, or (iv) Asylee under 8 U.S.C. * 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.

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