Customer Support Associate, Bilingual Swedish
2 weeks ago
At SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a Customer Support Associate, Bilingual Swedish, you'll be a key part of our team, providing exceptional support to our customers and helping us achieve our mission.
Responsibilities:- Triage and resolve customer issues across multiple channels (digital, voice, etc.)
- Provide technical support to customers using hardware, software, and network expertise
- Surface product, process, and training issues by pairing quantitative and qualitative methods
- Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues
- Create and maintain internal knowledge base and help center collateral
- High school diploma or equivalency certificate
- 1+ years of experience in a front-lines customer support role
- Fluent in Swedish and English
- Excellent problem-solving and sleuthing skills
- Excellent written and verbal communication skills
- Excellent empathy, active listening, and resiliency skills
- Strong attention to detail and time management skills
- Willingness and ability to flex weekend and night shift hours as needed to support our growth
- Must be available to work holidays
- Must be available to work overtime hours and/or weekends as needed
- This is not a remote position and will require relocation if not already local to the Redmond, WA area
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
You may also accrue 3 weeks of paid vacation & will be eligible for 10 or more paid holidays per year.
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