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Customer Support Associate, Bilingual Swedish

2 months ago

Redmond, Washington, United States SpaceX Full time
Customer Support Associate, Bilingual Swedish

At SpaceX, we're pushing the boundaries of what's possible in space exploration. As a Customer Support Associate, Bilingual Swedish, you'll be a key part of our team, ensuring our customers have an exceptional experience with our Starlink satellite constellation.

Responsibilities:
  • Triage and resolve customer issues across multiple channels, including digital and voice support.
  • Provide technical support to customers using hardware, software, and network expertise.
  • Surface product, process, and training issues by analyzing trends and identifying gaps.
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues.
  • Create and maintain internal knowledge base and help center collateral.
Requirements:
  • High school diploma or equivalency certificate.
  • 1+ years of experience in a front-lines customer support role.
  • Fluent in Swedish and English.
Preferred Skills and Experience:
  • Excellent problem-solving and sleuthing skills.
  • Excellent written and verbal communication skills.
  • Excellent empathy, active listening, and resiliency skills.
  • Strong attention to detail and time management skills.
  • Willingness and ability to flex weekend and night shift hours as needed.
Compensation and Benefits:

Competitive hourly rate, with opportunities for long-term incentives, bonuses, and comprehensive benefits package.

SpaceX is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment.