Customer Support Associate
2 days ago
At SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a Customer Support Associate, you'll play a critical role in ensuring our customers have an exceptional experience with our Starlink satellite constellation.
Responsibilities:- Triage and resolve customer issues across multiple channels, providing timely and effective support.
- Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues.
- Develop and maintain an internal knowledge base and help center collateral to ensure seamless customer support.
- Provide technical support to customers using hardware, software, and network expertise.
- High school diploma or equivalency certificate.
- 1+ years of experience in a front-line customer support role.
- Fluent in Indonesian and English.
- Excellent problem-solving and communication skills.
- Strong attention to detail and time management skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Experience in a training, learning and development, analytics, service design, vendor management, or content management role.
Competitive hourly rate: $24.00/hour (Customer Support Bilingual/Level 1) or $26.50/hour (Customer Support Bilingual/Level 2).
Eligible for long-term incentives, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
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Customer Support Associate
3 weeks ago
Redmond, Washington, United States SpaceX Full timeCustomer Support AssociateAt SpaceX, we're revolutionizing the way we explore the universe. As a Customer Support Associate, you'll be the face of our Starlink satellite constellation, ensuring our customers have an exceptional experience.Responsibilities:Triage and resolve customer issues across multiple channelsProvide technical support using hardware,...
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Customer Support Associate
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Redmond, Washington, United States SpaceX Full timeCustomer Support Associate, Bilingual NorwegianAt SpaceX, we're pushing the boundaries of space exploration and development. As a Customer Support Associate, you'll be a key part of our team, ensuring our customers have an exceptional experience with our Starlink satellite constellation.Responsibilities:Triage and resolve customer issues across multiple...
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Customer Support Associate
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Redmond, Washington, United States Space Exploration Technologies Corp. Full timeCustomer Support AssociateSpaceX is revolutionizing the way we explore the universe, and we're looking for a talented Customer Support Associate to join our team. As a key member of our Starlink Customer Support team, you will be the face of our company to our customers, ensuring they have an exceptional experience.Responsibilities:Triage and resolve...
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Customer Support Associate
10 hours ago
Redmond, Washington, United States SpaceX Full timeCustomer Support Associate, Bilingual SwedishAt SpaceX, we're pushing the boundaries of space exploration and development. As a Customer Support Associate, you'll play a critical role in ensuring our customers have an exceptional experience with our Starlink satellite constellation.Responsibilities:Triage and resolve customer issues across multiple channels,...
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Customer Support Associate
2 weeks ago
Redmond, Washington, United States SpaceX Full timeCustomer Support Associate, Bilingual SwedishAt SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a Customer Support Associate, Bilingual Swedish, you'll play a critical role in ensuring our customers have an exceptional experience with our Starlink satellite constellation.Responsibilities:Triage, troubleshoot,...
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Customer Support Associate
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Customer Support Associate
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Redmond, Washington, United States Space Exploration Technologies Corporation Full timeJob Summary:As a Customer Support Associate at Space Exploration Technologies Corporation, you will be part of a dynamic team that provides exceptional support to our customers. This role requires strong communication skills, both written and verbal, as well as the ability to work in a fast-paced environment.Key Responsibilities:Provide technical support to...
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Customer Support Associate
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Customer Support Associate, Bilingual Japanese
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Redmond, Washington, United States Space Exploration Technologies Corp. Full time{"title": "Customer Support Associate, Bilingual Japanese", "description": "Customer Support Associate, Bilingual JapaneseAt Space Exploration Technologies Corp., we're pushing the boundaries of space exploration and development. As a Customer Support Associate, Bilingual Japanese, you'll be a key member of our Starlink team, providing exceptional support to...
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Customer Support Associate, Bilingual Swedish
3 weeks ago
Redmond, Washington, United States Space Exploration Technologies Corp. Full time{"title": "Customer Support Associate, Bilingual Swedish", "description": "Customer Support Associate, Bilingual SwedishAt Space Exploration Technologies Corp., we're pushing the boundaries of space exploration and development. As a Customer Support Associate, Bilingual Swedish, you'll be a key member of our Starlink team, providing exceptional support to...
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Customer Support Associate, Bilingual Spanish
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Redmond, Washington, United States Space Exploration Technologies Corp. Full time{"title": "Customer Support Associate, Bilingual Spanish", "description": "Customer Support Associate, Bilingual SpanishAt Space Exploration Technologies Corp., we believe that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. As a key member of our Starlink Customer Support team, you will be the...
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Customer Support Associate, Bilingual Spanish
3 weeks ago
Redmond, Washington, United States SpaceX Full time{"title": "Customer Support Associate, Bilingual Spanish", "description": "Customer Support Associate, Bilingual SpanishAt SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a Customer Support Associate, Bilingual Spanish, you'll be a key part of our team, ensuring our customers have an exceptional experience...
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Customer Support Associate, Bilingual Swedish
2 weeks ago
Redmond, Washington, United States SpaceX Full timeCustomer Support Associate, Bilingual SwedishAt SpaceX, we're pushing the boundaries of what's possible in space exploration. As a Customer Support Associate, Bilingual Swedish, you'll be a key part of our team, ensuring our customers have an exceptional experience with our Starlink satellite constellation.Responsibilities:Triage and resolve customer issues...
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Customer Support Associate, Bilingual Malay
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Redmond, Washington, United States SpaceX Full timeCustomer Support Associate, Bilingual MalayAt SpaceX, we're pushing the boundaries of what's possible in space exploration. As a Customer Support Associate, Bilingual Malay, you'll be a key part of our team, ensuring our customers have an exceptional experience with our Starlink satellite constellation.Responsibilities:Triage and resolve customer issues...
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Customer Support Associate, Bilingual Indonesian
3 weeks ago
Redmond, Washington, United States SpaceX Full timeCustomer Support Associate, Bilingual IndonesianAt SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a Customer Support Associate, Bilingual Indonesian, you'll play a critical role in ensuring our customers have an exceptional experience with our Starlink satellite constellation.Responsibilities:Triage and...
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Customer Support Associate, Bilingual Indonesian
4 weeks ago
Redmond, Washington, United States SpaceX Full timeAbout the RoleAs a Customer Support Associate at SpaceX, you will be the face of our Starlink satellite constellation to our customers, ensuring they have an exceptional overall experience. You will be responsible for triaging, troubleshooting, and resolving customer issues across multiple channels, including digital and voice.Key ResponsibilitiesTriage and...
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Redmond, Washington, United States SpaceX Full timeCustomer Support Associate, Bilingual ItalianAt SpaceX, we're pushing the boundaries of what's possible in space exploration and development. As a Customer Support Associate, Bilingual Italian, you'll be a key part of our Starlink team, providing exceptional support to our customers and helping us achieve our mission to make humanity a multi-planetary...
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Customer Support Associate, Bilingual Malay
3 weeks ago
Redmond, Washington, United States SpaceX Full timeJob SummarySpaceX is seeking a highly skilled Customer Support Associate to join our Starlink team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their overall experience is outstanding.Key ResponsibilitiesTriage, troubleshoot, and resolve customer issues across multiple...
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Customer Support Associate, Bilingual Swedish
4 weeks ago
Redmond, Washington, United States SpaceX Full timeAbout the RoleAs a Customer Support Associate at SpaceX, you will be the face of our Starlink satellite constellation to our customers, ensuring they have an exceptional overall experience. This is an exciting opportunity to join a scrappy, early-stage Support team and set the tone for how we help our customers.Key ResponsibilitiesTriage and resolve customer...
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Customer Support Associate, Bilingual
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Redmond, Washington, United States SpaceX Full timeJob Summary:SpaceX is seeking a highly skilled Customer Support Associate, Bilingual to join our Starlink team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring a positive experience.Key Responsibilities:Triage and resolve customer issues across multiple...