Customer Support Specialist

3 days ago


Redmond, Washington, United States Space Exploration Technologies Corp. Full time
Customer Support Associate, Bilingual Norwegian (Starlink)

At SpaceX, we're pushing the boundaries of space exploration and development. As a Customer Support Associate, Bilingual Norwegian, you'll be a key member of our Starlink team, delivering exceptional customer experiences and ensuring our customers have a seamless interaction with our services.

Responsibilities:
  • Triage and resolve customer issues across multiple channels, including digital and voice support.
  • Be a relentless internal advocate for the customer, providing technical support and surfacing product, process, and training issues.
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues.
  • Develop and maintain internal knowledge base and help center collateral.
Qualifications:
  • High school diploma or equivalency certificate.
  • 1+ years of experience in a front-lines customer support role.
  • Fluent in Norwegian and English.
Preferred Skills and Experience:
  • Excellent problem-solving and sleuthing skills.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and time management skills.
  • Technical aptitude, including experience with networking, hardware troubleshooting, and software development.
Additional Requirements:
  • Must be available to work scheduled shifts, including holidays.
  • Must be available to work overtime hours and/or weekends as needed.
  • This is not a remote position and will require relocation if not already local to the Redmond, WA area.
Compensation and Benefits:

Customer Support Bilingual/Level 1: $24.00/hour

Customer Support Bilingual/Level 2: $26.50/hour

Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, and experience.



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