Customer Support Associate, Bilingual Dutch

4 weeks ago


Redmond, Washington, United States SpaceX Full time
Customer Support Associate, Bilingual Dutch

At SpaceX, we're pushing the boundaries of what's possible with our revolutionary satellite constellation, Starlink. As a Customer Support Associate, you'll be the face of Starlink to our customers, ensuring they have an exceptional overall experience.

Key Responsibilities:
  • Triage and resolve customer issues across multiple channels, providing technical support and troubleshooting expertise.
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues.
  • Surface product, process, and training issues by pairing quantitative and qualitative methods, advocating for the customer within SpaceX.
Requirements:
  • High school diploma or equivalency certificate.
  • 1+ years of experience in a front-lines customer support role.
  • Fluent in Dutch and English.
Preferred Skills:
  • Excellent written and verbal communication skills.
  • Strong attention to detail and time management skills.
  • Willingness and ability to flex weekend and night shift hours as needed.

As a Customer Support Associate, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. If you're a problem-solver with excellent communication skills and a passion for customer support, we'd love to hear from you.



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