Customer Support Associate, Bilingual Norwegian
7 hours ago
At SpaceX, we're pushing the boundaries of what's possible with our revolutionary satellite constellation, Starlink. As a Customer Support Associate, you'll be the face of Starlink to our customers, ensuring they have an exceptional overall experience.
Responsibilities:- Triage and resolve customer issues across multiple channels, providing technical support and troubleshooting expertise.
- Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues.
- Surface product, process, and training issues by pairing quantitative and qualitative methods.
- Create and maintain internal knowledge base and help center collateral.
- High school diploma or equivalency certificate.
- 1+ years of experience in a front-lines customer support role.
- Fluent in Norwegian and English.
- Excellent problem-solving and sleuthing skills.
- Excellent written and verbal communication skills.
- Excellent empathy, active listening, and resiliency skills.
- Strong attention to detail and time management skills.
Pay range: $24.00/hour - $26.50/hour. Comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
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Customer Support Associate
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Redmond, Washington, United States SpaceX Full timeCustomer Support Associate, Bilingual NorwegianAt SpaceX, we're pushing the boundaries of space exploration and development. As a Customer Support Associate, you'll be a key part of our team, ensuring our customers have an exceptional experience with our Starlink satellite constellation.Responsibilities:Triage and resolve customer issues across multiple...
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Customer Support Specialist
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