Customer Support Associate, Bilingual Norwegian

7 hours ago


Redmond, Washington, United States SpaceX Full time
Customer Support Associate, Bilingual Norwegian

At SpaceX, we're pushing the boundaries of what's possible with our revolutionary satellite constellation, Starlink. As a Customer Support Associate, you'll be the face of Starlink to our customers, ensuring they have an exceptional overall experience.

Responsibilities:
  • Triage and resolve customer issues across multiple channels, providing technical support and troubleshooting expertise.
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues.
  • Surface product, process, and training issues by pairing quantitative and qualitative methods.
  • Create and maintain internal knowledge base and help center collateral.
Requirements:
  • High school diploma or equivalency certificate.
  • 1+ years of experience in a front-lines customer support role.
  • Fluent in Norwegian and English.
Preferred Skills:
  • Excellent problem-solving and sleuthing skills.
  • Excellent written and verbal communication skills.
  • Excellent empathy, active listening, and resiliency skills.
  • Strong attention to detail and time management skills.
Compensation and Benefits:

Pay range: $24.00/hour - $26.50/hour. Comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.



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