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Customer Support Associate

1 month ago

Redmond, Washington, United States SpaceX Full time
Join SpaceX's Customer Support Team

At SpaceX, we're pushing the boundaries of space exploration and development. As a Customer Support Associate, you'll play a critical role in ensuring our customers have an exceptional experience with our Starlink satellite constellation.

Responsibilities:
  • Triage and resolve customer issues across multiple channels, providing timely and effective support.
  • Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues.
  • Surface product, process, and training issues by analyzing trends and identifying gaps.
  • Provide technical support to customers using hardware, software, and network expertise.
Requirements:
  • High school diploma or equivalency certificate.
  • 1+ years of experience in a front-lines customer support role.
  • Fluent in Dutch and English.
Preferred Skills and Experience:
  • Excellent written and verbal communication skills.
  • Strong attention to detail and time management skills.
  • Willingness and ability to flex weekend and night shift hours as needed.
  • Experience in a training, learning and development, analytics, service design, vendor management, or content management role.
  • Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
Additional Requirements:
  • Must be available to work scheduled shifts, including holidays.
  • Must be available to work overtime hours and/or weekends as needed.
  • This is not a remote position and will require relocation if not already local to the Redmond, WA area.
Compensation and Benefits:

Pay range: $24.00/hour - $26.50/hour. Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.

You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.

Non-exempt Washington employees are eligible for sick leave in accordance with Washington's Sick Leave policies.

Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. * 1157, or (iv) Asylee under 8 U.S.C. * 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.